Administration Assistant – 12 month maternity cover
Every employer is not the same and WHO you work for and what that environment looks like is the difference between ANY job and a GREAT job.
At Newbury Building Society, we really do believe that we are different...here’s why....
• We are mutual - we are owned by the people who save and borrow with us
• We strive every day to make their experience better - we believe wholeheartedly in putting the customer first
• We are fully committed to the personal development of our people
• We provide a working environment where our staff can achieve a positive work life balance
• We work with our communities, supporting local charities and community projects
• We are winners of British Bank Awards for our outstanding products and service
We are looking for an Administration Assistant to join our Mortgage Underwriting team.
You will have the opportunity to act as the first point of contact for telephone and email queries from applicants, borrowers, internal customers, intermediaries and other third parties.
With support from your team, you will provide excellent customer service, meeting customers’ needs by supporting Mortgage Underwriters, resolving queries and administering mortgage accounts effectively and efficiently.
Essential criteria for the role are:
- General office/admin experience
- Customer service experience face to face and/or telephone
- Experience of resolving telephone queries, and following up calls
- Self-motivated and able to prioritise work to meet deadlines
- Able to do relevant mathematical calculations
- Able to communicate clearly and concisely face to face, on the telephone and in writing
- Attention to detail / accuracy
- Enthusiastic, positive and cheerful
- Supportive of others in the team
Desirable criteria for the role are:
- Customer Service Qualification
- General understanding of mortgage administration processes
- Experience in a similar role in a Bank or Building Society
This is a full time role, working 9am- 5pm, Monday to Friday.
This role is based at our Head Office in Newbury.
Salary: Starting at £18,500 plus benefits increasing to £19,050 based on evidenced performance.
Closing date: 27 March 2019
Interviews: 01 & 02 April 2019