Our client is a highly successful mortgage and savings provider who are looking to add to their small arrears team. They are committed to treating their customers fairly and as such look at all possible means to help those customers in difficult circumstances. The successful candidate will have some experience in a mortgage environment and so will understand the mortgage lifecycle but may not necessarily worked in this area before.
You will monitor and undertake administration for the following areas:
- Arrears – To manage customers primarily 1 month and over, by having regular communication and agreeing payment arrangements
- Forbearance – Identify potential impairment and find suitable solutions to help the customer, with ongoing management and reporting
- Interest only monitoring/control – where the repayment strategy is highlighted to not be in place, liaise with customer to find a satisfactory outcome for repayment of funds owed
- Term expiries – where the repayment strategy is highlighted to not be in place, liaise with customer to find a satisfactory outcome for repayment of funds owed
- Quality of book – Identify areas of potential risk through gap analysis
- Older customer management – recognise potential customers who could benefit from a referral to an equity release/lifetime mortgage company
- Vulnerable customers – To have empathy with and understand customers circumstances, to find a suitable repayment solution keeping the customers best interest at the fore front of what I do. Report on an on-going basis
- Liaise with Solicitors and Estate Agents with regards to repossessing a Property taking the process through to sale completion
- Development of risk recording/management systems
- To carry out ad hoc projects as required
- To process repayment holiday requests, ensuring consideration is given to whether or not forbearance needs to be considered and escalating where appropriate
- Assess and authorise up to 3 months interest only repayment requests, ensuring appropriate diary notes are placed onto the account so that mortgages revert to repayment at the appropriate time
Ideally you will be CeMAP qualified but if not, you will be required to undertake the qualification during your first 12 months.