Banking Operations Supervisor

Operations Manager

Ref: 1022Tuesday 10 September 2019

£dependent on experience

This is a unique and rare opportunity to join a start-up UK Bank in its relative infancy, they are planning to launch at the end of 2019.  They are well backed by an overseas parent who are committed to putting customers, and the community in which they work, at the heart of everything they do.  As with any start-up operation, the individuals cultural and behavioural fit is extremely important.  They are looking for pro-active individuals who welcome diversity in their role and the challenges of starting a business, it is not all plain sailing and not for the faint hearted.  But in return you will have the opportunity to shape the future of a new UK Bank.


Reporting to the Banking Operations Manager, the successful candidate will be responsible for the day-to-day operations of the UK bank.  The Banking Operations Supervisor will focus on the full range of products and services to be offered by the bank and related daily processes. Due to the start-up nature of the business, the successful candidate will be expected to multitask between a number of operations related areas and help other teams. As well as the UK enterprise, the Banking Operations Supervisor will be expected to work closely with colleagues overseas in order to maintain consistent and exceptional standards of service. The role will have direct reports in the near future.


Primary Responsibilities include:

  • Populate the core banking system with new products, payments and customer data
  • Process payments through: UK Faster Payments, BACS, CHAPS, Cheque Processing and SWIFT 
  • Perform daily transactional checks and reconciliations
  • Perform necessary KYC and AML checks for the customer operations
  • Support the regulatory reporting team through data and anomaly analysis
  • Ensure that relevant policies and procedures are followed


Skills & Experiences required:

  • Previous experience in a retail banking operations environment, with specific expertise in respect of loan products, savings products, UK and International Payments 
  • Knowledge and experience of payment schemes used in the UK
  • Knowledge of payments guidelines, scheme rules and regulatory framework, specifically including AML and KYC regulations
  • Ability to balance workload, dealing with multiple priorities and ability to work within a team in a changing environment
  • Experience of coaching and team supervision