Customer Service Adviser (Basingstoke)

Customer Advisor

Ref: 1391Tuesday 12 October 2021

Role: Customer Service Adviser 

Location: Basingstoke

Hours: 35 hours per week. Mon-Fri 9am-5pm, plus 2 in 4 Saturdays, 9am-3pm, paid as overtime.

Salary Range: £19,424 - £20,446 (plus benefits & overtime)


Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job.  At Newbury Building Society, they really do believe they are different, and we would like to tell you why before we tell you about the job.


•             They are mutual - owned by the everyday people that save and borrow with them

•             They strive to make the customer experience second to none

•             They are committed to personal development for employees

•             They support local charity and community projects both with time and financially.

•             They are winning lots of awards, most recently “Best Building Society” at the British Bank Awards


If you are a confident communicator with a passion for customers, you could be ready to take on this busy and exciting opportunity to join the Newbury team.    

 The role is varied, with the customer always the first concern, so they will help you learn how to plan, prioritise and organise your working day, using technology and online tools.  As you will be dealing with customer finances, accuracy and a logical approach to minimise errors is key.  A flexible approach and the ability to remain calm when plans change is important too.  


In return, they will give you all the support and recognition you deserve. You will take part in a comprehensive training programme, enabling you to fully understand their business and values and how they stand out from the crowd. 


Essential criteria:

•             Experience to work with customers face to face and/or by telephone

•             Working knowledge of Microsoft packages (outlook, word, excel)

•             GCSE maths and English, minimum level 4 or equivalent


Desirable criteria:           

•             Administration experience

•             Experience of cash handling

•             Knowledge of Microsoft Office 365 and “Teams


Close date for receipt of applications (by 5pm) on 25th October 2021