Customer Service Adviser (Thatcham)

Customer Advisor

Ref: 1612Tuesday 14 June 2022

Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job.


At Newbury Building Society, they really do believe that they are different, and we would like to tell you why before we tell you about the job.


  • They are mutual - owned by the everyday people, who save and borrow with them
  • They are committed to providing a consistently excellent customer experience
  • They support employees with personal development and encourage their progression within the business
  • They work closely with local communities supporting local charity and community projects
  • In 2021 they won "Best Building Society" and "Best Specialist Mortgage Provider" awards



Role: Customer Service Adviser

Location: Thatcham

Hours: 35 hours per week Monday - Friday 9am-5pm, Plus 2 in 4 Sat’s 9am-12pm (Paid as overtime)

Start Salary:  £20,041k




Are you looking for a career change?


Are you keen to learn?


Do you enjoy working with people?



Here is what Courtney, who has recently joined the business as Customer Service Adviser has to say.


“Having worked within the hairdressing industry for a number of years, I was ready for a new challenge.  I was made to feel welcome from Day 1 and the brilliant training and team support has ensured that my confidence is growing, and no day is every quite the same!”


 What is involved?  Based in Thatcham town centre, working face to face with customers.


If you are a confident communicator with a passion for customers, you could be ready to take on this busy and exciting opportunity to join the team at Thatcham.


The role is varied, with the customer always the first concern, so you will learn how to plan, prioritise and organise your working day, using technology and online tools.


As you will be dealing with customer finances, accuracy and a logical approach to minimise errors is key. A flexible approach and the ability to remain calm when plans change is important too.


In return, you will get all the support and recognition you deserve.


You will take part in a comprehensive training programme, enabling you to fully understand the business, values and how Newbury Building Society stands out from the crowd.


Essential criteria:


  • Experience of working with internal and/or external, customers to ensure the highest quality service experience
  • Evidence of excellent written and verbal communication skills


Desirable criteria:


  • Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365