Customer Service Adviser - Part Time (21 hours)

Customer Advisor

Ref: 1328Wednesday 14 July 2021

Role: Part Time Customer Service Adviser

Location: Newbury  

Salary Range: £10,719 - £11,910 (equivalent to *£9.81 - £10.90 per hour)

Hours: 21 hours per week - Monday, Tuesday & Wednesday 9am-5pm, plus 2 in 4 Saturdays from 9am-12pm (paid as overtime) OR Wednesday, Thursday & Friday 9am-5pm, plus 2 in 4 Saturdays from 9am-12pm (paid as overtime)


Every employer is not the same and WHO you work for and what that environment looks like is the difference between ANY job and a GREAT job.  At the Newbury Building Society, they really do believe they are different, and we would like to tell you why before we tell you about the job.


  • They are a mutual - owned by the everyday people that save and borrow with them
  • They strive every day to make their experience better - believing wholeheartedly in putting the customer first
  • They are committed to constant personal development
  • They provide a flexible working environment for staff and great work life balance
  • They are completely committed to giving back to the community – they support local charity and community projects both with time and financially.
  • They feel strongly about the financial education of the next generation and currently support 20 local schools
  • They are winning a lot of awards, so must be doing something right


Are you enthusiastic and quick to learn? Do you communicate in a clear and positive way?   

If so, we have a great opportunity for you to work with a professional and friendly team based in Newbury town centre. 

Reporting to the Senior Branch Manager, your overall responsibility is to provide a consistently high standard of service to our customers and work colleagues. 

Communication methods are face to face, by email and by letter.    

Our branch teams ensure that our customers are fully supported with financial transactions and ensure that they are receiving the best service and value possible with their savings and mortgage accounts.  

In return, we’ll give you all the support and recognition you deserve. You will take part in a comprehensive training programme, enabling you to fully understand our business and values and how we stand out from the crowd. 


Essential criteria:

  • Some experience of working with customers face to face and by telephone
  • Working knowledge of Microsoft packages (outlook, word, excel)
  • GCSE maths and English, minimum level 4 or equivalent


Desirable criteria:           

  • Administration experience
  • Experience of cash handling



Close Date: By 5pm on 28th July 2021. Online Interviews: 4th and 5th August 2021.