Ultimate Banking | Ultimately Different
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This vacancy is now closed

Customer Service Consultant - City of London

up to £25K - Central Operations
Ref: 817 Date Posted: Wednesday 28 Nov 2018
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Central London (near Chancery Lane)


We are delighted to offer a very unique and exciting opportunity to join a relatively new, dynamic, innovative and fast-growing company within Financial Services.  If you enjoy working in a truly customer-focused role but want something different than the usual Retail Banking environment, then this is an opportunity for you.  Our client is a peer-to-peer lender, a relatively new concept and is heading for huge growth over the coming years.


The position we are currently recruiting for is a Customer Service Consultant and it would suit someone with experience in a customer focused financial services role or someone from a collections / fraud background.  With a very experienced leader in place, full training on any knowledge gaps will be given, but you must have a current understanding of some of the risks involved in personal lending.


They are looking to recruit a motivated and entrepreneurial individual who will grow with the company and build a successful career with a genuine chance of progression.


The main focus of this role is to support the customers’ day to day needs, being the face and voice of the company as first point of contact.  Working in a small team, and reporting to the Customer Services Manager, the successful candidate will be involved in everything customer related.


The successful candidate will have vast Customer Service experience gained within Financial Services. You must have exposure and knowledge of dealing with Complaint Handling.


Collections/Fraud experience would be beneficial.


In return, you will be working in a progressive and dynamic environment (no more suits) and rewarded with a fantastic benefits package including a matched contribution pension, share options, bonus up to 10%, medical cover and 21 days annual leave, increasing to 25 days after length of service, as well as a highly competitive salary up to £25k.


If you really want to make a difference to an organisation rather than be a very small cog in a giant machine, then apply now!