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This vacancy is now closed

Customer Support Assistant - Mortgages - Berkshire

Residential Mortgages - Central Operations
Ref: 840 Date Posted: Tuesday 06 Nov 2018
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Customer Support Assistant (Mortgage Team)



Head Office, Newbury


We are looking for a Customer Support Assistant to support our customers (internal and external) and provide a first class service by administering mortgage applications, communicating effectively with customers and administering mortgage accounts effectively and efficiently. 


The key responsibilities of the role are:


Mortgage account administration

Communicating effectively with customers

Compliance, in line with regulatory requirements, Codes of Practice and Society procedures 


Essential criteria for the role are:


GCSE (or equivalent) in Maths & English grade C or above (or equivalent)

Experience of resolving telephone queries, and following up calls

Able to communicate clearly and concisely face to face, by telephone and in writing

Self motivated and able to prioritise work to meet service standards

Able to do relevant mathematical calculations

Accuracy & attention to detail

Enthusiastic, positive & cheerful

Takes initiative and makes suggestions for improvements

Supportive of others in a team 


Desirable criteria for the role are:


Able to use Microsoft Word, Excel and Outlook

Experience in a similar role in a Bank or Building Society

Able to judge business risks and recognise when to defer decisions

General understanding of the Financial Services industry



This is a full time role, working 35 hours per week (Monday to Friday 9am-5pm)

Salary: Starting salary is £18,245 rising to £20,050 once fully competent, plus benefits


Closing date:       6 November 2018

Interviews:         12 November 2018