Early Collections & Customer Care Manager

Central Operations

Ref: 1575Monday 16 May 2022

Manager level bens

Early Collections and Customer Care Manager

Hybrid

£to £43k

Berkshire

Introduction:

Our client, a major consumer financing  business  within  motor  finance are seeking a Manager for a team of Early Collections and Customer Service Professionals in the delivery of best in class service to achieve excellent customer satisfaction whilst also ensuring departmental key performance indicators (KPIs) are met and reporting supplied accordingly.

Responsibilities of the Early Collections and Customer Care Manager include:

The holder of the role, through day-to-day actions, ensures compliance of legal and regulatory requirements as well as the management and mitigation of departmental risks. The role holder will also be responsible for ensuring the quality of our customer facing activities by carrying out first level controls and ensuring internal procedures are being correctly adopted.

You will ensure the Collections and Customer Care departments execute the overall Collections and Customer strategies. Manage and develop the Collections and Customer Care teams providing training and coaching and be responsible for checking and driving improvement in the quality of customer facing activity and to carry out first level controls. Support the business to deliver growth and other targets whilst always adhering to the overall compliance policy framework communicated within the business.

You will also provide the necessary management information reports detailing key volume and performance metric information to the Operations Director. Ensure relevant statistical information and reporting is produced, collated, and analysed to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements.

Requirements for the Early Collections & Customer Care Manager

Minimum of A levels or equivalent.

Experience in the automotive or consumer finance industry preferred.

3 years’ experience in a Team Leader position preferred.

Benefits: Good Manager level benefits