IT First Line Analyst


Ref: 1363Friday 10 September 2021

Role: IT First Line Analyst

Location: Newbury (Hybrid working available)

Hours: Mon – Fri, 9am - 5pm (35 hours per week) You will also be expected to work 1 in 4 Saturdays, for which you will be paid overtime.

Salary range: £22,000 to £26,200


Every employer is not the same - who you work for and what that environment looks like is the difference between any job and a great job. 

At Newbury Building Society, we really do believe we are different, and here is why:


  • We are owned by the everyday people that save and borrow with us
  • We work hard to enhance the customer experience - believing wholeheartedly in putting the customer first
  • We are committed to ongoing personal development
  • We provide a good work/life balance for employees 
  • We are committed to giving back to the community – we support local charity and community projects both with time and financially.
  • We believe in the financial education of the next generation and currently support 20 local schools
  • We are proud to be awarded Best Building society and Best specialist mortgage provider in the Best Bank Awards for 2021. 


Are you a strong communicator with a passion for customer service? Then this could be the ideal opportunity for you to join our busy IT team and work together to provide a first class, professional service where external and internal customers are at the heart of all you do

This is a fantastic opportunity to develop your IT career and broaden your existing IT knowledge and experience - we’ll provide you with a comprehensive training programme to enable you to get up to speed with our systems and processes.


Essential criteria for the role are             


  • Able to explain complex information clearly and effectively
  • Proven ability to establish positive working relationships.
  • Adaptable, can innovate and manage change
  • Able to build and maintain trust
  • Highly organised, can work effectively under pressure to meet deadlines
  • Strong sense of customer service, ensuring the highest quality of service delivery to stakeholders
  • Experience in a customer service or first-line support role within a multi-site environment
  • Experience as a first-line IT support analyst
  • Knowledge of Windows operating system deployment
  • Active Directory user management
  • Knowledge of IT and cyber security principles
  • Confident in the use of Microsoft desktop applications and Microsoft 365
  • GCSE (or equivalent) standard of education


Desirable criteria for the role are            


  • Experience of working within a regulated environment Financial Services environment
  • ITIL Foundation
  • Microsoft Certified


We look forward to receiving your application.