IT First Line Analyst


Ref: 1408Monday 22 November 2021

Role: IT First Line Analyst

Location: Newbury  (hybrid working options available after probation period)

Hours: Monday – Friday, 9am – 5pm, plus 1 in 4 Saturday’s (paid as overtime).

Salary Range: £22,660k - £26,986k (dependant on experience/qualifications)


Are you a strong communicator with a passion for customer service? Then this could be the ideal opportunity for you to join our busy IT team and work together to provide a first class, professional service where external and internal customers are at the heart of all you do


This is a fantastic opportunity to develop your IT career and broaden your existing IT knowledge and experience - we’ll provide you with a comprehensive training programme to enable you to get up to speed with our systems and processes.


Why work for us?


Every employer is not the same - who you work for and what that environment looks like is the difference between any job and a great job. 


At Newbury Building Society, we really do believe we are different, and here is why:

  • We are owned by the everyday people that save and borrow with us
  • We work hard to enhance the customer experience - believing wholeheartedly in putting the customer first
  • We are committed to ongoing personal development
  • We provide a good work/life balance for employees 
  • We are committed to giving back to the community – we support local charity and community projects both with time and financially.
  • We believe in the financial education of the next generation and currently support 20 local schools
  • We are proud to be awarded Best Building society and Best specialist mortgage provider in the Best Bank Awards for 2021. 


Essential criteria:

  • Experience as a first-line IT support analyst
  • Highly organised, can work effectively under pressure to meet deadlines
  • Strong sense of customer service, ensuring the highest quality of service delivery to stakeholders
  • Able to explain complex information clearly and effectively
  • Adaptable, can innovate and manage change
  • Proven ability to establish positive working relationships.
  • Confident in the use of Microsoft desktop applications and Microsoft 365
  • GCSE (or equivalent) standard of education


Desirable criteria:           

  • Experience with Active Directory user management
  • Knowledge of IT and cyber security principles
  • Knowledge of Windows operating system deployment
  • Experience of working within a regulated Financial Services environment
  • Experience of IT asset management


We look forward to receiving your application.