IT Service Desk Analyst

Helpdesk

Ref: 1565Monday 16 May 2022

See doc attached to Company with shift pattern

SERVICE DESK ANALYST

 

Hybrid Working

£28k

The Organisation

Our client is an award winning, highly admired, financial services organisation, that is owned and trusted by its members. A great place to work too with a strong sense of family and social responsibility. This is an exciting time of change to join the IT Operations team as they launch a new digital platform.

Working hours: 35 hours per week worked to a shift pattern – hybrid working

  • Monday to Friday 0800 – 1800
  • Saturday 0800 – 1300

The Role

The IT Operations team provides a single point of contact for internal IT customers and external third-party service providers. As an IT Service Desk Analyst, you’ll be joining an established team who are highly motivated and driven to achieve goals to help our Society grow.

Responsibilities

  • Responding to Service Desk phone calls and emails from internal IT customers.
  • Diagnosing and resolving incidents including investigation and troubleshooting.
  • Implementing standard changes and fulfilling service requests.
  • Performing daily system checks and responding to real-time alerts from monitoring.
  • Managing hardware break/fix and coordinating engineer to site activities.
  • Managing third parties in an incident and request scenario.

Requirements

You will need to be results focused and methodical in troubleshooting, with excellent organisational skills and the ability to manage multiple support tickets and operational tasks. You’ll have a confident manner when dealing with people and establishing collaborative working relationships with colleagues of varying levels across the business.

Essential:

  • Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
  • Working knowledge of end user hardware and peripherals.
  • Basic understanding of computer networks (components, cabling and IP addressing).
  • Managing basic Active Directory objects (users, security/distribution groups).