Learning & Development Officer
Wimborne, Dorset
Hybrid
£27k
Introduction
Our client is a highly customer and people focussed financial services provider who are looking to add to their Learning & Development team. As a business, they are owned by their customers, not shareholders, which makes every decision about what is best for the customer. And that permeates through to how they think of their people, a caring and positive environment.
The Responsibilities of the Learning & Development Officer
Reporting to the Customer Experience Manager you will provide comprehensive and consistent business process training and technical support to the Member Services and Mortgage Services teams. Working closely with the Customer Experience Manager, Member Services Manager and Mortgage Services Manager to prioritise requirements, develop and deliver training to support and develop the performance and competency of the administrators to a high standard.
Developing a suite of training sessions and tools that can be reused and repurposed as a library of operational training.
Working with Project teams to support colleague training for system and process change and ensuring training supports adherence to Money Laundering, Banking Code and Mortgage & Insurance Conduct of Business Rules
- Design effective training programs
- Ensure training is in line with the Society’s customer service strategies
- Select and book venues
- Conduct seminars, workshops, individual training sessions
- Prepare educational material such as module summaries, videos etc
- Support and mentor new employees
Requirements for the Learning & Development Officer
- Experience of operational training, facilitation and coaching skills
- Knowledge of Money Laundering legislation and data protection
- Certificate in Retail Banking Certificate or CeMAP
- Learning and Development qualification(s)