Mobile Customer Service Adviser (12 Month FTC)

Customer Advisor

Ref: 1368Tuesday 14 September 2021

Role: Mobile Customer Service Adviser  - 12 Month FTC

Location: Newbury + covering other branches. 

Hours: 35 hours per week.  Monday-Friday 9am-5pm, plus 2 in 4 Saturdays, 9am-3pm, paid as overtime

Salary range: £18,858 - £19,850 (plus benefits, overtime, travel expenses)


Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job. 


At Newbury Building Society, they really do believe they are different, and we would like to tell you why before we tell you about the job.


•             They are mutual - owned by the everyday people that save and borrow with them

•             They strive every day to make the customer experience better

•             They are committed to personal development

•             They are committed to giving back to the community – they support local charity and community projects both with time and financially.

•             They are 2021 winners of British Bank Awards “Best Building Society”



If you are a confident communicator with a passion for “delighting” customers, you could be ready to take on this busy and exciting opportunity to join the Newbury team. 


The role is varied, providing support in NEWBURY, THATCHAM, HUNGERFORD, DIDCOT and ABINGDON.  


The customer is priority: you will learn how to plan, prioritise and organise your working day, using technology and online tools. 


As you will be dealing with customer finances, accuracy and a logical approach is key to minimise errors. Being open-minded, having a flexible approach and remaining calm are also important as they adapt and change as a business.


In return, they will give you all the support and recognition you deserve.

You will take part in a comprehensive training programme, enabling you to fully understand the business and values and how they stand out from the crowd. 


Essential criteria


•             A full driving licence and access to your own vehicle

•             A willingness to travel to other branches to provide support

•             Experience of working with customers face to face and/or by telephone

•             Working knowledge of Microsoft packages (outlook, word, excel)

•             GCSE maths and English, minimum level 4 or equivalent


Desirable criteria            


•             Administration experience

•             Experience of cash handling

•             Knowledge of Microsoft Office 365 and “Teams 



Close date for receipt of applications (by 5pm) on 29th September 2021.