Mobile Customer Service Adviser
Location: Based at Andover, providing cover at Andover, Basingstoke, Winchester, Wokingham and Alton branches as required.
Hours: 35 hours per week - Monday-Friday 9am to 5pm, plus alternate Saturdays 9am to 12pm
Salary: £17,145 - £19,050 per annum, plus an additional Saturday overtime payment.
Closing date: 18 January 2019
Interviews: 25 January 2019
Are you looking for a new and exciting challenge? Are you friendly and confident with the ability to build relationships with customers? If you are interested in developing your career in a prestigious and well respected building society, this may be the perfect opportunity for you!
Established in 1856, Newbury Building Society is committed to the values of a traditional building society and keeping the spirit and practice of a mutual organisation, operating exclusively for the benefit of borrowers and savers.
Reporting to the Senior Branch Manager, your main responsibilities will be to provide an exceptional service to new and existing customers, mostly face to face but also over the phone and in writing. Your daily duties will involve listening to customers’ needs and acting accordingly, promoting Newbury Building Society and its products, and providing customers with information about products that may be beneficial to them. To achieve this, you will be working as part of a friendly and customer focused team, working together to achieve your objectives.
To be considered for this role, you must be passionate about providing exceptional customer service, and have proven face-to-face customer service skills from a retail or administration background. You will be friendly and confident and able to communicate effectively with customers and colleagues. You must also have sound numeracy skills.
You will be required to travel between branches in the Basingstoke Area (Andover, Basingstoke, Winchester, Wokingham and Alton) to provide cover as needed, so your own transport and full driving licence are essential.
Ideally, you will also have cash handling experience, be able to use Microsoft Word, Excel and Outlook, and be familiar with the local branch community.
In return for your hard work and commitment we’ll give you all the support and recognition you deserve. You can expect a comprehensive training programme to enable you to get up to speed with our products and services, computer systems and processes; a strong culture of teamwork, mutual respect and social responsibility; a location close to high street shops and public transport links; and a rewarding role, helping people with their finances as well as building rapport with customers.