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Mortgage Manager - City of London

£competitive - Branch Banking
Ref: 847 Date Posted: Monday 05 Nov 2018
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Our client is a startup digital lender who is fully authorised by the FCA and backed by a leading European venture capitalist.  Looking to launch to the mortgage market in early 2019, they are building a digital mortgage lender from the ground up, focused on solving problems, not selling financial products. 


We are recruiting for them an experienced and entrepreneurial mortgage advisor to lead their advisory function. Initially setting up the processes / systems and getting them ready for launch, you will be the first advisor but also the one to recruit, train and manage a team of 4-6 advisors in the near future.  


Your responsibilities

  • Advise customers on their home finance options and support them on their application, from recommendation through to completion
  • Deliver outstanding customer service
  • Communicate decisions with internal and external stakeholders in a way that they will understand and accept
  • Manage a pipeline of applications efficiently, own and resolve issues as they arise and ensure the best possible customer experience.
  • Work with the product teams to improve the customer experience and determine how we can use technology to make the customer journey easier and more transparent.


The successful candidate will have excellent communication and customer care skills. You will be fully CeMAP qualified with a proven track record of mortgage advice, including specialist, niche products. You will also have an in-depth knowledge of the frameworks, processes and systems which would need to be in place for a new lender, as you will be writing them! 


It would be highly advantageous if you had experience of using a digital platform to originate and manage customer journeys, alongside some management experience i.e. quality checking, coaching and training. This is a very rare but great opportunity to be part of something exciting and new from the very beginning and to grow with the organisation.