Working for a customer focussed specialist mortgage lender based in Tipton, an opportunity has arisen to join their mortgage team. You will be part of a team that is driving change to create a seamless mortgage application process for both direct and introduced business. They are looking for an enthusiastic individual who will question existing processes and procedures and offer suggestions and alternatives using their core values and help them achieve their mortgage target.
Key Responsibilities
- Manage new applications received from direct and brokers, requesting outstanding information, ensuring high levels of accuracy and attention to detail making sure all applications are fully compliant and processed in a timely manner.
- Review all the information in accordance with the lending policy, evaluating aspects such as income and valuation reports before making a recommendation on the underwriting of the application.
- Proactively provide customers with updates and ensure required information is requested within service levels agreed.
- Communicate with a wide range of people, including, but not restricted to Solicitors, introducers, valuers and estate agents.
- Responsible for the issuing a Mortgage Offer in an accurate, concise and timely manner.
Skills & Experiences Required
- 6 months+ mortgage administrative experience and a working knowledge of Microsoft Word, Excel and Outlook.
- Ability to prioritise own workload and manage time in order to produce accurate and thorough work whilst working to deadlines. At times this will involve working beyond normal contracted hours in order to achieve personal and Departmental targets.
- A minimum of 5 individual GCSE’s at grades A* to C (or equivalent) including Maths and English Language.
- Experience of administrative work to a high standard within a similar organisation, or able to show a good understanding of what such an administrative role entail.
- CEMAP or willingness to study and complete this Qualification