Mortgage Underwriting Administration Assistant

Specialist Admin

Ref: 1359Thursday 9 September 2021

Role: Mortgage Underwriting Administration Assistant

Location: Head Office Newbury

Hours: Monday – Friday, 9am-5pm

Salary: £17,865 - £19850 (dependent on exp).


Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job. 

Newbury Building Society really do believe that they are different, and we would like to tell you why before we tell you about the job.


•             They are mutual - owned by the everyday people that save and borrow with them

•             They strive to continually enhance and develop the customer experience

•             They are committed to the personal development of their employees 

•             They foster relationships with the community, supporting local charity and community projects both with time and financially.

•             In 2021 they were winners of “Best Building Society” and “Best Specialist Mortgage Provider” at the British Bank Awards


The role of Mortgage Underwriting Administration Assistant is varied and busy, here is what you can expect:     

  • You will be the first point of contact for telephone and email enquiries from applicants, borrowers, internal customers and third parties, so you will need to a confident communicator.
  • Your passion to provide a consistently high customer experience is essential, alongside the willingness to learn and support the team with a pro-active and organised approach.
  • The team will help you to learn how to effectively plan, prioritise, and organise your working day, using technology and online tools.
  • A flexible approach and the need to remain calm when plans change is important too. 
  • Dealing with customer information and finances, accuracy and a logical approach to minimise errors is essential. 
  • Compliance with procedures is important, but our teams are encouraged to seek ways to improve processes and solve problems. 


In return you will receive all the support and recognition you deserve. You will take part in a comprehensive training programme, enabling you to fully understand the business, people and values. 


Essential criteria:

  • Experience of working with customers, face to face or by telephone
  • Knowledge of Microsoft packages (Outlook, Word, Excel)
  • GCSE level 4 or equivalent maths and English


Desirable criteria:           

  • Experience in a similar role
  • Awareness/understanding of mortgage administration processes