Mortgage Underwriting Administration Manager

Team Leader

Ref: 1614Friday 17 June 2022

Role: Mortgage Underwriting Administration Manager

Location: Newbury

Hours: 35 hours per week Monday - Friday 9am-5pm

Start Salary: £28,644k


Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job. Newbury Building Society is different, here are just a few of the reasons why:   


  • The business is mutual - owned by the people who choose this business for their borrowing and saving needs
  • The customer is at the heart of everything, ensuring a consistently first-class experience for new and existing customers  
  • There is a commitment to support the personal development of employees, whatever their role  
  • Strong local charity and community partnerships are developed, providing invaluable support   
  • An industry leader, being the recent winner in the category of “Best Building Society” and “Best Specialist Mortgage Provider” at the British Bank Awards



If you are a strong communicator, with a passion for providing a quality customer experience, you may be ready to challenge yourself in this “hands on” role, leading a busy, dedicated and committed team. 


Reporting to an experienced manager, this provides a great personal development opportunity, building relationships and learning from the wider business.



Key Responsibilities:


  • Foster an environment of inclusion, helping, encouraging and motivating others to see the benefits of doing a great job


  • Recognise and encourage performance excellence, working together to develop positive behaviour and attitude  


  • Use a logical approach to analysing and solving problems, minimising the risk to the customer and the business


  • Set high and achievable standards, engaging with business stakeholders, peers and the team to ensure that day to day activities and projects remain on target and in budget


  • Maximise resources and recognise opportunities for continuous improvement for people, processes and outcomes - in both the long and short term


  • Manage and adapt to multiple demands, adjusting timelines and expectations appropriately 


  • Remain calm and be willing to listen to/accept feedback and challenge, communicating where there may be an impact on other business priorities.   



Essential criteria:


  • Experience of working with internal and/or external, customers to ensure the highest quality service experience
  • Evidence of excellent written and verbal communication skills
  • Ability to demonstrate strong decision making skills
  • Experience of working within a Financial Services environment


Desirable criteria:


  • Experience of managing and coaching an effective team
  • Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365
  • CeMAP qualified