Process Improvement Team Leader

Specialist Admin

Ref: 1385Tuesday 19 October 2021

£depending on experience

Our client, a financial services provider, have an exciting opportunity for a Process Improvement Team Leader to join their Operations team. This role will play a key part in our clients future change delivery programme, and have the ability to influence board/executive members on the shape and direction of their business change strategy.


Key responsibilities for the Process Improvement Team Leader are:

  • Managing the performance of people and processes to deliver service excellent through operational excellence.
  • Leading the process improvement function to provide support, control, and challenge to and across the operational teams and organisation.
  • Drive transparency in performance metrics and activity delivery, whilst working with the operational leadership team to improve business controls and outcomes. 
  • Be accountable for the successful delivery of key customer events.
  • The accurate and timely publishing of an ad-hoc and regular non routine activities schedule, ensuring ownership, resourcing and skills are in place to satisfy requirements.
  • The management and control of operationally owned policies
  • Ensure an appropriate and timely level of quality assurance throughout operations.
  • Provide accurate and timely reporting and regulatory returns.


The successful applicant for the Process Improvement Team Leader will have:

  • Previous process/continuous improvement experience
  • Previous financial services experience, ideally within savings and mortgages
  • Supporting an operation through improvement change


Whilst our clients head office is based in Cumbria, they are offering a hybrid approach to the working week i.e. 2/3 days office based and the remainder working remotely.