Process Improvement Technician

Specialist Admin

Ref: 1280Tuesday 8 June 2021

Circa £30k

An exciting vacancy has arisen within the Operations Function of a highly successful financial services organisation, who are looking to recruit for the role of Planning & Control Technician reporting into the Planning & Control Lead.


Working collaboratively with all teams within the company, the post-holder will:


  • Deliver high quality Management Information, reporting and analysis
  • Provide regulatory reporting to the Bank of England, HMRC and the FCA
  • Deliver effective business change that benefits customer, risk, compliance, and financial outcomes
  • Enable and demonstrate operational risk and control management
  • Ensure delivery of key activities to schedule
  • Demonstrate the operational prioritisation of system (including SOPRA) development and ensure controlled business readiness of all changes
  • Complete root cause analysis processes that drive improvement plans, with regular reporting of progress, issues, and risks
  • Deliver continuous improvement across people, process, technology, and organisation
  • Deliver high quality Procedural Training to enable effective change delivery and ongoing competency improvement
  • Demonstrate that operational risks are identified, reported through Operations Management, and through the RCSA process, and tracked through to resolution

The successful candidate will need to comply with regulation, legislation, and all other company policies in the execution of their duties.  They will maintain a strict sense of customer focussed professional ethics and be responsible for the quality of their work.  The successful candidate will also be required to work flexibly and responsively for the benefit of the customer and their team.

Interested candidates will be expected to possess the following:

•             Detailed knowledge of Microsoft packages, particularly Excel

•             Experience in effectively operating in a customer facing and regulated environment

•             A proven track record of quality process improvement and process analysis and modelling

•             Financial services experience

•             A high level of self-sufficiency, whilst being able to work as part of a team when required

Candidates will be highly motivated, dynamic and delivery focussed.  Excellent communication and organisation skills are pre-requisite characteristics.  Strong problem-solving skills and a natural flair for creativity and imagination are all good personal characteristics.  It is important the successful candidate is confident to make sound judgements based on their proven skills and experience and has the ability to act on their own initiative.

Our client is committed to flexible working and this role can be partially office based with home working.