Our client, a financial services provider, have an exciting opportunity for a Process Improvement Technician to join their Operations Team.
The main duties of the Process Improvement Technician will be: -
- Deliver high quality Management Information, reporting and analysis
- Provide regulatory reporting to the Bank of England, HMRC and the FCA
- Deliver effective business change that benefits customer, risk, compliance, and financial outcomes
- Enable and demonstrate operational risk and control management
- Ensure delivery of key activities to schedule
- Demonstrate the operational prioritisation of system (including SOPRA) development and ensure controlled business readiness of all changes
- Complete root cause analysis processes that drive improvement plans, with regular reporting of progress, issues and risks
- Deliver continuous improvement across people, process, technology and organisation
- Deliver high quality Procedural Training to enable effective change delivery and ongoing competency improvement
- Demonstrate that operational risks are identified, reported through Operations Management, and through the RCSA process, and tracked through to resolution
The successful applicant for the Process Improvement Technician will possess:
- Detailed knowledge of Microsoft packages, particularly Excel
- Experience in effectively operating in a customer facing and regulated environment
- A proven track record of quality process improvement and process analysis and modelling
- Saving and Mortgages experienced
Whilst our clients head office is based in Cumbria, they are open to a flexible, hybrid working week i.e., 2/3 days office based and the remainder working remotely.