Process Improvement Technician

Specialist Admin

Ref: 1386Tuesday 19 October 2021

£depending on experience

Our client, a financial services provider, have an exciting opportunity for a Process Improvement Technician to join their Operations Team.


The main duties of the Process Improvement Technician will be: -


  • Deliver high quality Management Information, reporting and analysis
  • Provide regulatory reporting to the Bank of England, HMRC and the FCA
  • Deliver effective business change that benefits customer, risk, compliance, and financial outcomes
  • Enable and demonstrate operational risk and control management
  • Ensure delivery of key activities to schedule
  • Demonstrate the operational prioritisation of system (including SOPRA) development and ensure controlled business readiness of all changes
  • Complete root cause analysis processes that drive improvement plans, with regular reporting of progress, issues and risks
  • Deliver continuous improvement across people, process, technology and organisation
  • Deliver high quality Procedural Training to enable effective change delivery and ongoing competency improvement
  • Demonstrate that operational risks are identified, reported through Operations Management, and through the RCSA process, and tracked through to resolution


The successful applicant for the Process Improvement Technician will possess:


  • Detailed knowledge of Microsoft packages, particularly Excel
  • Experience in effectively operating in a customer facing and regulated environment
  • A proven track record of quality process improvement and process analysis and modelling
  • Saving and Mortgages experienced


Whilst our clients head office is based in Cumbria, they are open to a flexible, hybrid working week i.e., 2/3 days office based and the remainder working remotely.