Quality Assurance Analyst (12 Mth FTC)

Analyst

Ref: 1571Wednesday 11 May 2022

Role: Quality Assurance Analyst (12m FTC)

Location: Newbury (Hybrid working available following probation)

Hours: 35 Hours a week, Monday - Friday 9am-5pm

Salary: £25,800k

 

Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job. 

Newbury Building Society is different, here are just a few of the reasons why:   

  • The business is mutual - owned by the people who choose this business for their borrowing and saving needs
  • The customer is at the heart of everything, ensuring a consistently first-class experience for new and existing customers  
  • There is a commitment to support the personal development of employees, whatever their role  
  • Strong local charity and community partnerships are developed, providing invaluable support   
  • An industry leader, being the recent winner in the category of “Best Building Society” at the British Bank Awards

 

You’ll be responsible for monitoring the risk controls in place within the Customer Services Department and for highlighting any potential risks and improvements for processes and initiatives to maintain our high customer service standards.

The person we are looking for will have great interpersonal skills, be resilient and enjoy working on their own as well as within a team.

The role is a busy one with huge variety and the opportunity to work with other head office teams and to raise your profile within the Society.

The role has some flexibility regarding hybrid working (after 3 months) and potential to get involved in projects and other activities across the Society.

 

Your digital skills, strong organisational ability along with a flexible approach will be key to: 

  • Ensure good outcomes for customers by thinking like customers to ensure a positive experience.
  • Understand and follow regulatory requirements, Codes of Practice and Society procedures.
  • Support the Operations Manager with new initiatives resulting from regulatory change or Society development.
  • Support the Operations Manager with annual processes and system testing when required.

 

Essential Criteria:

  • Experience of working with internal and/or external, customers to ensure the highest quality service experience
  • Evidence of excellent written and verbal communication skills
  • Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365

 

Desirable Criteria:          

  • Experience in financial service administration
  • Ability to demonstrate an enquiring and inquisitive approach, with the confidence to challenge and make recommendations