Our client is a well-established, award winning financial services provider who are currently going through a significant period of change and are recruiting for new positions within their new structure. This is an exciting time to join the organisation as they look to maximise opportunities and grow significantly.
The purpose of this role is to deliver customer service excellence by managing the Service Hub team performance, workloads and processes across all in-scope products. The role-holder will lead the team and ensure all BAU, ad-hoc and routine activities are delivered to high standards and within specified service level agreements, compliance and risk tolerances. Listening to the voice of the customer and wider stakeholders, the role-holder will demonstrate a continual improvement in the team’s service and effectiveness.
Experience & skills required:
In return, you can expect a competitive salary and benefits package and the opportunity to work in a forward thinking, customer focussed environment where your opinion will be truly valued and a positive work/life balance.