Settlements Co-ordinator


Ref: 1615Friday 17 June 2022

Settlements Co-Ordinator




Our client, a start-up Fintech are a passionate, motivated and unashamedly enthusiastic bunch who have pioneered an electronic lodgement solution that simplifies property transactions and has been successful in Australia for many years. Their passion and customer focus has resulted in awards or recognition of products, services, culture, commitment to innovation and member experience in recent years. They offer growth and a healthy work life blend. Whilst they are a start-up operation in the UK since 2020, they are capitalised by the Australian group.

A day in the Life of the Settlements Co-ordinator

The Settlements Co-ordinator is a key operational role and the first face of the Payments service for customers in dealing with any settlement issues. You will own and work to resolve a variety of settlement issues. You will instil confidence and take pride in managing all interactions to satisfactory resolutions within tight timescales and be accountable for maintaining remarkable levels of efficiency and productivity, to delight and amaze our customer’s experience.

You will build and maintain strong networks internally and externally to support you in this hands-on role. Developing exceptional SME knowledge of the UK platform, with a specialist focus on ‘Settlements’ and all associated exception handling scenarios, along with policy, process and procedures.

  • Continual monitoring of all scheduled settlements through the UK platform
  • Identify potential issues, exceptions or incidents that may impact the success of the settlement transaction and implement any remedial action as early as possible to prevent issues wherever possible
  • Creation and management of all ‘settlement’ process and procedures
  • Raise and manage 1st level incident management tickets adhering to SLAs and escalating where appropriate
  • Liaise with escalated level incident management support teams to ensure customer issues are resolved effectively and at speed

Key attributes important to the role of Settlements Co-ordinator

  • Advanced Microsoft skills
  • Excellent analytical database and excel skills
  • Exceptional analyst skills with the ability to interrogate complex data and interpret information and trends
  • Excellent numeracy and reconciliation processing
  • Experience of working in a customer facing Operational support role 
  • Customer focused with problem-solving ability and exceptional attention to detail
  • Ability to remain composed under pressure and manage multiple competing priorities
  • Confident at relationship building, with excellent written and verbal communication skills at all levels