Trainee Customer Service Officer

Customer Advisor

Ref: 1640Monday 15 August 2022

Role: Trainee Customer Service Officer

Location: Bath

Hours: 35 Hours a week: 9am-5pm Monday to Friday, and one in four Saturdays 9am-1pm (Hybrid working)

Salary: £19,500k


Our client, an established and trusted mutual financial services provider based in historic Bath has an opportunity to work within the branch network, providing support to customers in branch and Head Office. They are focused on savings and mortgages and believe in mutuality and delivering sustainable growth for members rather than just focusing on profit.

The role is primarily to provide customer service and administration support for members and savers who chose to transact with them remotely but also to provide support and stand in for colleagues who are based in our branches. 

You will be helping customers open, manage and operate their savings accounts and be the first point of call for all customer queries for customers choosing to contact them by direct channels including email, web chat, post, and telephone. When necessary, this will also include face to face in their branches – 2 based in Bath.

For employees they offer the annual equivalent of 25 days holiday (plus public holidays) a generous pension scheme and after a qualifying period, death in service and health care benefits.


Qualifications and Experience:

The ideal candidate will have good computer literacy, as well as experience in a customer facing role.

You will have good communication skills both oral and spoken and, you have the ability to take ownership of customer queries and complaints but still enjoy working as part of a team. 

You also have a passion for good customer service.