Our client is a well-established, award winning financial services provider who are currently going through a significant period of change and are recruiting for new positions within their new structure. This is an exciting time to join the organisation as they look to maximise opportunities and grow significantly.
The purpose of this role is to protect the business by ensuring high quality and consistent Underwriting policies and decisions against them, and deliver service excellence by overseeing team workloads, processes and systems and performance across all in-scope products. The role-holder will lead the team and ensure all BAU, ad-hoc and routine activities are delivered to high standards and within specified service level agreements, compliance and risk tolerances. Listening to the voice of the customer and wider stakeholders, the role-holder will demonstrate a continual improvement in the team’s service and effectiveness.
Key responsibilities:
- The management of work to deliver service excellence
- The leadership and management of the Underwriting team
- The ownership of underwriting processes; monitoring and management, improvement and reporting
- The delivery of ad-hoc and periodic activities, as confirmed with Planning and Control
Experience & skills required:
- Senior Mortgages underwriting experienced, ideally CeMap qualified
- An energetic leader with an eye for detail and process control / improvement
- Experience in effectively operating in a Mortgage Underwriting, customer facing and regulated environment
- Proven track record in delivering service excellence
- Running teams and improving their skills, competencies, and performance
In return, you can expect a competitive salary and benefits package and the opportunity to work in a forward thinking, customer focussed environment where your opinion will be truly valued and a positive work/life balance.