Underwriting Team Leader
Location: Bushey
Salary: up to £42k (dependant on exp) + benefits
Our client, a well-established and successful specialist commercial mortgage lender, are looking to recruit an Underwriting Team Leader to join the team in Bushey.
The Underwriting Team Leader role is to effectively lead and motivate a team of Underwriters, ensuring a positive and professional manner is maintained at all times.
Main Responsibilities include;
- Responsible for the management and service delivery of the Underwriting team.
- Ensure that the Underwriting team provide a consistently high quality of customer service to both external and internal customers.
- Act as first contact on escalated queries or complaints from the Underwriting Team.
- Communicate with intermediaries by telephone and in writing, handle objections and provide objective feedback to any questions.
- Monitor and manage workflow queues to ensure SLA’s are met.
- Attendance at working groups and meetings as subject matter expert in Underwriting.
- Represent and contribute in various prioritisation and project meetings to agree resource requirements in line with approved work schedules.
- Work with the Completions and Servicing Team Leaders to ensure a quality customer journey.
- Identify any potential fraudulent activity and escalate any concerns to Management or the Compliance department immediately. Assist less experienced members of the team in this regard.
- Support management to ensure effective delivery of change across the team.
- Deputise for Line Manager and conduct ad-hoc duties as outlined by Line Manager.
The successful candidate will have vast experience working in a lending environment, previously holding an underwriting mandate. As you will be managing a team, previous leadership skills are essential.