Leicestershire/hybrid working

Up to £60k

Are you a strategic, relationship builder, with a background in mortgage lending or managing commercial partnerships? Our customer focussed client is seeking an experienced Relationship Manager to build strong relationships with their external lending partners, ensuring all commercial and contractual obligations are upheld.

Working as part of a dedicated team, the Relationship Manager will be responsible for managing both existing and new partnerships, having ownership of performance management, contract renewals and ongoing oversight through internal SME Collaboration.

Duties will include:

• Develop and own senior‑level relationships with our partners, driving alignment on purpose and strategic priorities
• Primary owner of governance and issue escalation with third‑party lenders.
• Ensure funded portfolios meet commercial, contractual, and performance expectations
• Monitor partner economics including pricing structures, revenue shares and funding costs in collaboration with Finance to ensure commercial partnerships remain viable.
• Coordinate and resolve operational or commercial escalations
• Produce performance insights and reports.

The successful individual will possess:

• Previous experience in vendor management, relationship management or portfolio management.
• Industry relevant experience - mortgage lending.
• Experience with contract management and renewals with third parties.
• Stakeholder management and experience working and influencing cross-functionally
• Knowledge of consumer lending markets, third party risk management and commercial management.

Our client’s preference would be for this role holder to be office based in Leicestershire, 2 days per week, however they are open to a more remote working approach with the understanding that office presence would be required a minimum of 3 days per month.

This is very much a relationship building role, so will involve occasional visits to our partners’ sites, including London.

Along with a very competitive salary, you would also be entitled to employee benefits which include 27 days holiday + bank holidays + your birthday off, pension contribution, BUPA and more!

If this sounds like your next career move, please apply today!

Location: Newbury (Head Office)

Hours: 35 hrs a week, Monday - Friday 9am - 5pm

Salary: £24,791

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

What will you be doing?

Joining the Customer Support Mortgages Team means you will support customers with mortgage accounts from their account opening to account closure. While also working collaboratively with other teams within the society.

You will take on tasks such as:

• Handling customer queries about their account, both by email and over the telephone
• Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages
• Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors
• Ensuring accounts are redeemed in full and administrating the mortgage account closure process
• Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions

This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.

You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.   

Why work for us?

We care about our communities – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.

We want to help you develop – We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

Essential skills and experience:

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Desirable skills and experience:

• Microsoft Office - Word, Excel, Outlook and Office365
• Experience in financial service administration

Interview process

Competency based 90-minute interview held at our Newbury Head Office.

We aim to interview successful applicants within 1 week.  

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.

Location: Newbury (Hybrid available after probation)

Hours: 35 hours Mon-Fri 9am-5pm

Starting Salary: £31,606.63 - Target: £35,115.48

Newbury Building Society are looking for an experienced Mortgage Underwriting Administration Manager to lead and develop their Underwriting Administration team.

This is a key people management role, responsible for the smooth day-to-day running of underwriting administration activity, ensuring service levels are consistently met while maintaining high standards of quality, risk management and customer care.

You will play an important part in supporting our wider lending function, working closely with underwriting leadership and senior stakeholders to deliver an excellent customer experience and contribute to the Society’s ongoing success.

If you are a strong communicator, with a passion for providing a quality customer experience, you may be ready to challenge yourself in this “hands on” role, leading a busy, dedicated and committed team. 

Foster an environment of inclusion, helping, encouraging and motivating others to see the benefits of doing a great job

Recognise and encourage performance excellence, working together to develop positive behaviour and attitude  

Use a logical approach to analysing and solving problems, minimising the risk to the customer and the business

Set high and achievable standards, engaging with business stakeholders, peers and the team to ensure that day to day activities and projects remain on target and in budget

 Maximise resources and recognise opportunities for continuous improvement for people, processes and outcomes - in both the long and short term

Manage and adapt to multiple demands, adjusting timelines and expectations appropriately 

Remain calm and be willing to listen to/accept feedback and challenge, communicating where there may be an impact on other business priorities.

You will thrive in this role if you are:

• A collaborative and inclusive people manager who brings out the best in others
• Highly organised, resilient and adaptable in a fast‑moving environment
• Comfortable balancing operational delivery with quality, risk and customer outcomes
• A confident communicator who can influence, problem-solve and drive continuous improvement
• Passionate about developing others and building strong, empowered teams

What you will be doing:

• Manage the day-to-day activities of the Underwriting Administration team, ensuring work is distributed fairly and efficiently
• Ensure service level agreements (SLAs) are consistently achieved
• Carry out weekly, monthly and quarterly quality assurance, identifying training needs, process gaps and opportunities for continuous improvement
• Lead, coach and develop your team, building strong working relationships and setting clear expectations for performance and behaviour
• Support the career aspirations and development of your direct reports, making use of available development pathways
• Act as a role model for our values and behaviours, fostering a positive, engaged and high-performing team culture
• Understand and manage risk and controls within your area, including data protection, financial crime prevention and customer wellbeing
• Contribute to change initiatives, identifying smarter ways of working and opportunities to improve processes through technology and collaboration

Why choose us?

We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

Essential skills and experience:         

• Experience of working with internal and/or external, customers to ensure the highest quality service experience
• Evidence of excellent written and verbal communication skills
• Ability to demonstrate strong decision-making skills
• Experience of working within a Financial Services environment

Desirable skills and experience:        

• Experience managing and coaching a team
• CeMAP qualification
• Confident using Microsoft Office, including Word, Excel, Outlook and Office 365

Interviews

90-minute competency-based interview held in in Head Office, Newbury.

Interview dates: Week of 4 May 2026.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.

12 month FTC

Leicestershire/Hybrid

Up to £35k per annum

Are you an experienced, mortgage professional who thrives on providing a first-class customer experience? Our client is a mortgage and savings provider, seeking a Mortgage Servicing Specialist to join their team on a 12-month FTC. In this role, you will be responsible for all mortgage servicing across a range of loans (including short term, development finance and commercial), along with involvement with ongoing projects within the department.

Duties will include:

• Short term loan monitoring – Manage and monitor facilities through term to repayment, including adherence to offer conditions and exit strategies
• Development loan monitoring – Requests for drawdown, with regular monitoring of circumstances and progress towards completion.
• Vulnerable customers – To have empathy with and understand customer’s circumstances, to find a suitable repayment solution keeping the customers best interest at the fore front.
• Post completion – Manage and liaise with long term mortgage borrowers concerning adherence to their post completion offer conditions where applicable.
• Completion of commercial annual reviews with knowledge and basic understanding of company accounts.
• Quality of book – Identify areas of potential risk through gap analysis.
• Identify changes to borrowers’ financial circumstances.
• Liaise with Solicitors and Estate Agents with regards to repossessing a property taking the process through to sale completion
• Identify and report Risk Events to allow policies and procedures to be reviewed.
• To ensure there are monitoring processes and control on short-term loan repayment strategies.

The successful candidate will possess previous mortgage servicing/post completions experience across a range of loans and highly desirable if you had any short-term lending experience. Whilst our clients head office is based in Leicestershire, they can offer a hybrid approach to the working week. Ideally, 2 days per week at head office would be preferred, however, they are also happy to consider 3 days per month for a longer commute.

Along with a competitive salary, the also offer 27 days holiday (plus BH’s and a birthday day off), Pension Contribution, Bupa healthcare and more!

If this sounds like your next role, please apply today.

Our client, a renowned Building Society, has an exciting new opportunity for a Mortgage Advisor to join their growing team. Reporting to the Mortgage Advice Manager, you will provide high-quality mortgage advice to both new and existing members, supporting their retention strategy, and preparing mortgage applications for underwriting.  Additionally, the Mortgage Advisor will maintain and develop good working relationships with market intermediaries.

This role also involves managing the front and back-book sales customer journey by effectively communicating and engaging with customers.  This ensures that customers can make informed, timely decisions about financial products and services, and take responsibility for their actions and decisions, including those with characteristics of vulnerability.

The role will ideally be based at their Head Office in Edinburgh and has the ability to be worked on a hybrid basis, with time spent between the office and home. They would also be open to someone working from their Glasgow office.

Duties will include:

• Conduct mortgage interviews and provide appropriate advice in line with regulatory requirements
• Process and package new mortgage applications for underwriting
• Manage retention activity and support additional borrowing requests
• Maintain excellent customer service across face-to-face, telephony and digital channels
• Build strong relationships with intermediaries and internal teams

The successful candidate will possess:

• Recent experience as a Mortgage Advisor within a regulated lending environment
• Strong understanding of mortgage products and current regulatory requirements
• CeMAP (or equivalent) — CeRER desirable

In return you will receive a competitive salary and additional benefits which includes bonus scheme up to 10%, generous pension scheme, private health care and standard 30 days holiday (plus Bank Holidays). 

If you are looking for a customer focussed mortgage advisor role where the advice you give is more important than the sales targets you achieve, then we would love to hear from you.
 

Location: Newbury

Hours: 35 Hours Monday to Friday, 9am – 5pm

Start Salary: £40k  Target Salary: £45k

Newbury Building Society are seeking a highly organised, proactive and commercially aware Executive Assistant to provide exceptional support directly to the CEO and Executive Directors. Reporting to the CEO, this pivotal role supports the delivery of our corporate plan, upholds robust governance standards, and enhances the overall effectiveness of the Executive team.

More than traditional administrative support, this is a trusted partner position offering both tactical delivery and strategic insight. If you thrive in a fast‑paced environment, balance competing priorities with confidence, and build strong relationships with ease, this could be the perfect next step.

You will be proactive, solution focused and resilient, someone who anticipates needs, communicates with clarity and professionalism, and contributes positively to a collaborative, high‑performing culture.

Key Responsibilities

• Build strong, trusted relationships with senior stakeholders, acting as the primary contact for the CEO, Executive Directors and Board members.
• Provide high level executive support, managing complex diaries, preparing board and committee papers, coordinating agendas and ensuring timely action tracking.
• Produce, proofread and edit clear, high-quality reports, presentations and briefing materials.
• Support governance and strategic activity through research, analysis, market insights and preparation of MI and board documentation.
• Attend key meetings to capture minutes, monitor actions and facilitate effective decision making.
• Represent the Society professionally when liaising with internal and external stakeholders.
• Support internal communications, including planning executive updates and Society events.
• Oversee and manage administrative operations across the Executive Office including direct line management of the PA, ensuring effective coordination of travel, correspondence and general administration.
• Maintain strong awareness of governance, regulatory and risk requirements, ensuring confidentiality, data protection and adherence to internal policies, including financial crime and Health & Safety responsibilities.

Why choose Newbury

We invest in your development — through excellent learning opportunities, meaningful responsibilities and project work that supports your long‑term growth.

We look after and reward you — including a generous holiday allowance, contributory stakeholder pension, wellbeing support, and your birthday off.

We support our communities — through regular volunteering, fundraising and local initiatives. You will also receive two paid volunteering days each year to support causes you care about.

Essential skills and experience:         

• Experience supporting executives or senior leaders in a corporate, financial services or regulated environment.
• Strong commercial awareness and ability to understand business performance and strategic priorities.
• High proficiency in Microsoft 365 and Adobe.
• Excellent organisational and communication skills, with the ability to manage multiple priorities.
• Skilled at building strong relationships at all levels with high levels of discretion and emotional intelligence.

Desirable skills and experience:        

• Experience in a Building Society, bank or financial mutual.
• Understanding of FCA/PRA regulatory expectations and governance frameworks.
• Experience supporting Board or senior leadership governance.

Interviews:

There will be two interview stages:

Interview 1 – Week commencing 20 April 2026

Interview 2 - Week commencing 27 April 2026

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.

Our client is an established and successful specialist mortgage lender, based in the Northwest of England. It serves the whole of the UK via broker channels.  This is an exciting new opportunity within the business for an experienced L&D Specialist to oversee and deliver the L&D strategy, create impactful programmes & leverage data and insights to drive continuous improvement. They would like at least a 1–2-days per week office presence but can offer support on the costs of commuting or staying overnight if the distance is a challenge.

Responsibilities include:

• Overseeing the daily L&D operations, including scheduling, logistics, content development, participant engagement, and evaluation and budgeting.
• Designing & implementing leadership and management development programs.
• Overseeing a comprehensive entry-level program (Professional Development Programme) partnering with universities.
• Collaborating with internal stakeholders to identify learning needs, design curriculum, and implement impactful learning experiences that cater to diverse learning styles and preferences.
• Managing external vendors, learning platforms, and technology solutions.
• Utilising data and analytics to assess the effectiveness of learning programs, gather insights, and make data-driven recommendations for continuous improvement.
• Providing Leadership, mentorship, coaching, and development, fostering a culture of collaboration and growth.

The successful candidate will possess:

• Expertise in giving L&D advice aligned to business needs and commercial awareness.
• Knowledge of the principles of change management, project management and continuous improvement.
• Ability to manage budgets and resources.
• Experience in the successful development of colleagues.
• Previous experience of working in the Finance sector is desirable or from within a regulated environment.
• CIPD membership or equivalent experience is desirable

This is a high-impact L&D Manager role where you’ll shape and deliver the organisation’s learning strategy. You’ll work closely with senior leaders to build leadership capability, modernise learning approaches, and use data to drive real business outcomes. It’s a great opportunity for someone who wants to move beyond delivery into a more strategic, visible role with real influence. As well as a competitive salary, benefits include pension and life insurance. We would love to hear from you if this role aligns with your skillset and appeals to you.

Our client is an established and successful specialist mortgage lender. It serves the whole of the UK via broker channels.  This is an exciting new opportunity within the business for an experienced relationship developer with a background and understanding of BTL mortgage underwriting processes and criteria. The role is field based 4 days each week onsite with brokers across the North of England with 1 day working from home. Expenses will be paid for overnight stays required.  You can be based anywhere in the north of England and cover broker partners closest to your home, but access to Manchester and Liverpool would be preferred.

Responsibilities include:

• Managing and developing relationships with a selection of key broker partners.
• Assessing mortgage applications in line with lending policy and regulatory standards (MCOB) 
• Performing detailed affordability assessments for BTL mortgages.
• Applying manual underwriting judgement
• Contributing towards underwriting policy reviews and process improvements 

Key Requirements:

• Strong understanding of mortgage lending, risk, and criteria. Training will be given on specific underwriting criteria if the core understanding is present.
• Experience of building and maintaining broker relationships. This is a primary focus for the role.
• You will be based in the North of England (ideally near a main city) and will be willing to travel extensively (4 days a week).
• It is essential that you have pre-existing relationships with mortgage brokers in the North of England.
• We will consider candidates from a mortgage BDM background or commercial banking with a mortgage mandate.

The successful candidate will undergo intensive training for the first few weeks, hotel accommodation cost will be covered. This will be followed by remote training until the individual is self-sufficient and comfortable representing the organisation. We would love to hear from you if this role aligns with your skillset and appeals to you.

About the Role

Our client is a highly successful mutual operating within the mortgage and savings sector. This is an excellent opportunity for a relationship-focused Business Development Manager to join their sales team. You will develop and maintain relationships with mortgage intermediaries to promote the organisation’s mortgage and related products.

This role covers the following locations:- LN – Lincoln, LE – Leicester, DE – Derby, NG – Nottingham, NN – Northampton, WS – Walsall, B – Birmingham, OX – Oxford, WV – Wolverhampton, DY – Dudley, CV – Coventry. Due to the field-based nature of the position, candidates should ideally be located in or near LE / CV / NN / DE / NG and hold a full, clean UK driving licence. Their head office is in Surrey, and you will be required to attend the office quarterly, for 2 nights mid-week, for exec meetings and team building. 

Key Responsibilities:

• Maintain and develop relationships with existing mortgage intermediaries and packagers across the Midlands & Oxford area to increase both the quantity and quality of enquiries and applications submitted.
• Build a network of new mortgage intermediaries within the defined geographical area, generating a consistent flow of applications on a monthly basis.
• Work closely with the Intermediary Desk (New Business Team), Compliance, and Loans Underwriting teams to ensure cases progress smoothly through the application process.
• Represent the organisation at relevant industry events, including exhibitions, seminars, and awards ceremonies, to promote the brand and its products.

Candidate Requirements:

• Proven business development experience within a mutual organisation or mortgage lender.
  (Applications from candidates without mortgage-sector sales experience will not be considered.)
• Full UK driving licence.
• Residence in or close to LE / CV / NN / DE / NG.

What’s on Offer?

• Basic salary up to £55,000 (DOE)
• £6,000 annual car allowance
• Generous, performance-based bonus scheme
• Pension scheme
• 25 days’ holiday
• Private health scheme
• Additional employee benefits

This is a fantastic opportunity for an experienced business development professional with a background in a mutual or mortgage lender environment.

This is an exciting opportunity for a senior finance professional to lead the Financial Planning & Analysis (FP&A) and Business Intelligence (BI) functions.

Reporting to the Head of Credit Risk and Financial Strategy, this senior leadership role will drive the organisation’s financial planning processes, lead budgeting and forecasting cycles, and deliver high-quality analytics and reporting to senior leadership.

Responsibilities include:

• Lead the development of annual budgets, rolling forecasts, and long-term financial plans aligned to strategic objectives
• Build and maintain complex financial models to support scenario planning, investment decisions, and business cases
• Analyse financial performance against budgets and forecasts, providing actionable insight and recommendations
• Deliver timely, accurate, and insightful financial reporting to executive management, Board, and regulatory bodies
• Develop and execute a BI strategy to enhance data-driven decision-making and operational efficiency
• Provide leadership and direction to BI team members, prioritising work aligned to business needs in a fast paced project based environment.

The successful candidate will possess:

• Significant experience in financial planning, budgeting, forecasting and performance analysis within the financial services sector.
• Strong leadership experience across FP&A and/or Business Intelligence functions
• Working knowledge of SQL Server, data warehouses, and BI methodologies.
• A Chartered Accountant qualification 
• The ability to develop and execute a BI strategy to enhance data-driven decision-making and operational efficiency
• Experience with BI tools

This is a fantastic opportunity for an experienced FP&A leader to shape financial strategy, influence business performance, and build a best-in-class analytics capability within a growing organisation. Our client offers flexible hybrid working, along with a competitive salary and a comprehensive benefits package.

We would love to hear from you if this role aligns with your experience and career ambitions.

Location: Newbury (hybrid working, min. 2 days in office)

Hours    35 hours per week (Monday–Friday, 9.00am–5.00pm)

Salary   £70,000 – £80,000 dependent on experience

Introduction    

Newbury Building Society are looking for an experienced, values led leader to take on a high impact role within our mortgage lending function. Reporting to the Director of Customer Service, you will be responsible for credit risk oversight, the application and operationalisation of lending policy, and ensuring consistent, high quality mortgage underwriting.

You will work closely with Executive colleagues and play an active role in Credit Committee, providing insight, assurance and constructive challenge to support good and sustainable outcomes for both customers and intermediaries.

What you’ll be doing

• Leading the application of our lending policy, ensuring alignment with MCOB and wider regulatory expectations.
• Monitoring credit and conduct risks, using MI to spot trends, emerging risks and opportunities.
• Recommending changes to lending policy and processes based on market, regulatory and portfolio insights.
• Driving operational effectiveness, consistency and quality across underwriting and valuation activity.
• Overseeing key third party relationships linked to underwriting and valuation services.
• Championing continuous improvement of lending processes and the customer and intermediary journey.
• Embedding a strong risk culture and delivering excellent customer outcomes.
• Leading, developing and empowering underwriters to perform at their best.

What We’re Looking For

You will thrive in this role if you balance commercial judgement with responsible risk management, and bring confident, values driven leadership along with deep expertise in credit risk and mortgage lending. You’ll communicate clearly and credibly with senior stakeholders and committees, build trusted relationships, and lead with clarity, integrity and accountability.

You will also join a supportive and collaborative team where ideas are welcomed, expertise is valued and autonomy is encouraged. This highly visible senior role offers a significant opportunity to influence the Society’s mortgage lending proposition and shape the future of our credit strategy.

If this sounds like you, we’d love to hear from you.

Why choose Newbury

We invest in your development — through excellent learning opportunities, meaningful responsibilities and project work that supports your long‑term growth.

We look after and reward you — including a generous holiday allowance, contributory stakeholder pension, wellbeing support, and your birthday off.

We support our communities — through regular volunteering, fundraising and local initiatives. You will also receive two paid volunteering days each year to support causes you care about.

Essential skills and experience

• Strong understanding of credit risk management and able to make sound underwriting decisions.
• Proven experience leading underwriting, credit or mortgage servicing teams.
• Sound knowledge of the external property and mortgage market, and regulatory framework.
• Ability to interpret MI and provide clear, proportionate recommendations.

Desirable skills and experience

• Existing or recent senior leadership role in a bank or building society.
• Experience contributing to senior level committees.
• Direct involvement in lending policy development.
• Exposure to specialist lending (e.g. lending in/into retirement or shared ownership).

Interviews

• There will be two interview stages
• Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.

Location: Newbury (hybrid working available after probation)

Hours: Monday to Friday 35 Hours, 9am – 5pm

Salary: Up to £42,000 (depending on skills and experience)

Newbury Building Society have an exciting opportunity to join the Operations team as a Customer Outcome Manager.

This role will lead a specialist team responsible for both delivering and providing effective governance over customer related activities. A key focus will be overseeing activities aligned to our Consumer Duty framework, while embedding our values and ensuring good outcomes for customers are consistently achieved.

We are looking for a customer outcomes focused leader with strong curiosity and a passion for continuous improvement. As an integral member of the leadership team, you will play a key role in shaping how we monitor, evidence and enhance customer outcomes across the Society.

The successful candidate will demonstrate strong analytical, writing and storytelling skills, with the ability to translate complex information into clear, engaging and effective governance documentation. Confidence in communicating with colleagues at all levels—both verbally and in writing—will be essential to succeed in this role.

What will you be doing?

• Oversee the Customer Journey Testing programme, ensuring an effective and efficient approach to testing
• Enhance and refine the testing methodology, adapting best practices and innovating approaches
• Inform Senior/Exec stakeholders via formalised reports/papers, of improvement opportunities, actionable feedback and recommendations
• Be a key feed of information into the Customer Committee; supporting Head Of in monitoring processes of outcome and continuous improvement opportunities
• Able to partner within and beyond team, building productive, cross business relationships, analysing and sharing insight through reports
• Attending external forums, research, and networking group to ensure what we do is in line with regulator expectations, whilst bringing new ideas to the Society
• Managing the data and population of key details for Exec Packs (Smart Money People, Complaints, ISAs)
• Management of the Complaints Register and subsequent actions

Why work for Newbury Building Society?

We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

Essential skills and experience:         

• Proven experience in leading a team of Team Leaders, or Analysts.
• Passionate about creating insight-led customer improvements that achieve great customer outcomes.
• Experience of working within a controls/governance, team or function
• Experience in writing engaging content, that allows you to create communications for a variety of job levels (including Exec/Board) that are easy to understand and follow.
• Evidence of excellent written and verbal communication skills
• Able to demonstrate strong accuracy, attention to detail, grammar and proof reading
• Critical thinking and the ability to quickly understand and break down complex information to get to the heart of the customer and business outcomes we need to achieve.
• The ability to work collaboratively with colleagues across the society
• Have a growth mindset, you thrive in an environment of change and continuous improvement.
• Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365

Desirable skills and experience:        

• Experience of working within financial services or regulated environment.
• Strong knowledge of The Consumer Duty

Interviews:

90-minute competency-based interview held in our Head Office in Newbury

We aim to interview successful applicants within 10 Days.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.