Location: Alton

Hours: 22.5 hours Monday- Friday 10.30am – 3pm, plus alternate Saturday 8.45am-12.15pm (paid as overtime)

Starting Salary: £15,452

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.

Do you enjoy variety and as well as working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Then this could be the role for you.

Here’s what you will be doing:

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Why work for us?

We want to help you develop –You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Essential skills and experience:

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Desirable skills and experience:

• Microsoft Office - Word, Excel, Outlook and Office365

Interviews:

Competency based 90-minute interview in the Alton branch

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.

Our client, a renowned building society, has an exciting new opportunity for a Risk & Controls Manager to join their team. Reporting to the head of First Line Risk, you will support the business in identifying, assessing, managing, and monitoring non-financial risks. This includes operational risk, financial crime, third-party & outsourcing risk, operational resilience & conduct risk. The role is responsible for embedding the organisation’s risk and control framework & ensuring compliance with regulatory requirements and building society industry best practice. You will be responsible for delivering on the strategy around first-line risk that has been identified by the functional head.

The role will be worked as a hybrid model with a minimum 2 days a week in the office with at least one of those days being in Edinburgh (the other office is in Glasgow).

Duties will include:

• Identifying, assessing and reporting of non-financial risks across the business through RCSAs, risk assessments and ongoing monitoring.
• Developing and maintaining the non-financial risk and control framework.
• Monitoring control effectiveness through first-line testing, MI & KRIs.
• Managing remediation of control issues, incidents and audit findings, ensuring root-cause analysis and sustainable corrective actions.
• Supporting first-line ownership of key non-financial risk areas, including operational risk, financial crime, operational resilience, third-party risk, and conduct/compliance.
• Producing high-quality risk reporting and insights for senior management, committees and governance forums.
• Provide coaching, training and guidance to strengthen risk awareness and first-line accountability across business teams. Top of Form

Bottom of Form

The successful candidate will possess:

• Experience in risk, controls or financial crime operational roles within an FCA regulated environment is essential.
• Experience of working independently to drive change in a first line risk role
• Experience of influencing and challenging senior stakeholders is key.
• Strong knowledge of non-financial risk disciplines including operational risk, financial crime, resilience and third-party risk.
• Strong understanding of the Three Lines of Defence model and first-line risk management responsibilities.
• Proven experience with RCSAs, incident and issue management, control testing, risk assessments and MI reporting.
• Ideally you will hold a degree or equivalent in business, finance, accounting, risk management or related discipline; professional risk/compliance qualifications are often preferred (e.g. FRM, IRM, ICA).

In return you will receive a competitive salary and additional benefits which includes bonus scheme up to 10%, generous pension scheme, private health care and standard 30 days holiday (plus Bank Holidays). 

If your skillset aligns and this role appeals, then we would love to hear from you.

Location: Winchester

Hours: 22.5 hours Monday- Friday 10.30am – 3pm, plus alternate Saturday 8.45am-12.15pm

Starting Salary: £15,452

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.

Do you enjoy variety and as well as working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Then this could be the role for you.

Here’s what you will be doing:

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Why work for us?

We want to help you develop –You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Essential skills and experience:

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Desirable skills and experience:

• Microsoft Office - Word, Excel, Outlook and Office365

Interviews:

Competency based 90-minute interview in the Winchester branch

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.

Part time (21 hours)

Edinburgh, Scotland

£salary depending on experience plus benefits

A fantastic opportunity to join a customer centric, mortgage and savings provider has arisen for an experienced Company Secretary. The role is part time, ideally for 3 days per week which are set as Tuesdays, Wednesdays and Thursday to align with the organisations board requirements.  There will be some flexibility from time to time on the days worked, for example during the summer months. 

The Company Secretary is a ‘stand-alone role that is responsible for ensuring the effective operation of the Board and its Committees, maintaining the highest standards of corporate governance. Reporting to the Chief Risk Officer, the role acts as the principal advisor to the Board, Executive Directors and the Executive Committee on corporate governance matters, ensuring compliance with legal and regulatory requirements.

Key duties will include:

• Manage the Board and Committee cycle, prepare agendas with the Chair, ensure timely circulation of high-quality papers, preparation of packs, record accurate minutes and maintain action tracking
• Support in the effective running of the AGM ensuring all governance requirements are met.
• Ensure compliance with statutory filing obligations e.g. annual returns, rule amendments etc.
• Act as the primary governance adviser to the Chair, Board and senior executives

The successful individual will:

• Be a Qualified Chartered Secretary or have an equivalent legal/governance qualification.
• Demonstrable experience as Company Secretary or Deputy in a regulated financial services environment.
• Have experience of dealing with regulators, drafting governance papers and maintaining statutory records.
• Have excellent written communication, organisational and minute-taking skills.

This is a great opportunity for someone experienced who is seeking part time hours, within a smaller, more customer focussed setting. As this role is stand-alone, you really have the opportunity to make it your own and help with shaping the organisations future. Part-Time hours are Tues, Weds, Thurs from 9.00 am – 5.00 pm and our client can offer flexibility with office presence. They request one day per week based at head office (Edinburgh), but with the understanding when there are board meetings that more office presence will be required.

Alongside a competitive salary, you would also be entitled to company benefits which include; up to 10% generous pension scheme, private health care and standard 30 days holiday (plus Bank holidays).

Our client is an established and successful specialist mortgage lender, based in the Northwest of England. It serves the whole of the UK via broker channels.  This is an exciting new opportunity within the business for an experienced L&D Specialist to oversee and deliver the L&D strategy, create impactful programmes & leverage data and insights to drive continuous improvement. They would like at least 2 days per week office presence but can offer support on the costs of commuting or staying overnight if the distance is a challenge.

Responsibilities include:

• Overseeing the daily L&D operations, including scheduling, logistics, content development, participant engagement, and evaluation and budgeting.
• Designing & implementing leadership and management development programs.
• Overseeing a comprehensive entry-level program (Professional Development Programme) partnering with universities.
• Collaborating with internal stakeholders to identify learning needs, design curriculum, and implement impactful learning experiences that cater to diverse learning styles and preferences.
• Managing external vendors, learning platforms, and technology solutions.
• Utilising data and analytics to assess the effectiveness of learning programs, gather insights, and make data-driven recommendations for continuous improvement.
• Providing Leadership, mentorship, coaching, and development, fostering a culture of collaboration and growth.

The successful candidate will possess:

• Expertise in giving L&D advice aligned to business needs as well as commercial awareness.
• Knowledge of the principles of change management, project management and continuous improvement.
• Ability to manage budgets and resources.
• Experience in the successful development of colleagues.
• Previous experience of working in the Finance sector is desirable or from within a regulated environment.
• CIPD membership or equivalent experience is desirable

This is a high-impact L&D Manager role where you’ll shape and deliver the organisation’s learning strategy. You’ll work closely with senior leaders to build leadership capability, modernise learning approaches, and use data to drive real business outcomes. It’s a great opportunity for someone who wants to move beyond delivery into a more strategic, visible role with real influence. As well as a competitive salary, benefits include pension and life insurance. We would love to hear from you if this role aligns with your skillset and appeals to you.