Leicestershire area/Hybrid

Up to £35k

Do you want to work in a customer focussed environment, building relationships with customers, and offer a first-class service?

Our client is a mortgage and savings specialist, and they have a fantastic opportunity for experienced arrears professional, to join their servicing team.

The role will be focussing on speaking to customers who have found themselves in financial difficulty and coming to a resolution that benefits both the customer and our client. The role will also gain you exposure to more complex lending/arrears, such as commercial portfolios and interest only lending, as our client is happy to train the successful individual in these areas.

Duties will include:

• Rehabilitation of customers to reduce the number of Recoveries/Repossessions.
• To ensure efficient processes and procedures are in place to monitor and address mortgage arrears and forbearance.
• To ensure there are monitoring processes and control on interest only mortgage repayment strategies (including commercial loans)
• To ensure there are monitoring processes and control on mortgages due to expire and those have expired.
• To identity, pay attention and adapt to the needs of customers and colleagues with characteristics of vulnerability
• Quality of book – Identify areas of potential risk through gap analysis
• Liaise with Solicitors and Estate Agents with regards to repossessing a property taking the process through to sale completion

The successful candidate will possess:

• Previous Mortgage Arrears experience.
• Confident approach to speaking with customers regarding their financial difficulties.
• Experience with more specialised lending would be highly desirable.

Along with a competitive salary, our client offers a hybrid approach to the working week, with 2 days on site and the remainder working remotely. Fantastic employee benefits too!

If this sounds like your next role, we would love to hear from you.

Field based role London

£competitive base, plus generous performance bonus and car allowance

About the Role

Our client, a building society based in The Midlands, is in need of a highly capable and personable Business Development Manager (BDM) to take ownership of the key London relationships. This is more than a sales role — it requires someone who can follow complex cases from DIP through to completion, working closely with brokers, underwriters, and credit teams to deliver bespoke lending solutions, often in the high-value, complex mortgage and bridging space.

This role is covering the following postcodes: RG,SL, KT, TW, UB, HA, WD, HP, AL, SG, NW, N, IG, LU, EN, RM, SS,CM and due to the nature of the role, the ideal candidate will be based in any of these areas.

Key Responsibilities:

• Manage and grow a panel of mortgage intermediaries within the defined London and Southeast area.
• Build a strong sales pipeline—from enquiry and DIP through to Credit Committee—ensuring smooth handover to Case Management and Underwriting teams.
• Cultivate relationships through review meetings, networking events, and strategic planning to increase application volumes and intermediary engagement.
• Actively manage your territory and time, ensuring effective face-to-face and virtual engagement.
• Monitor and measure performance against key metrics including volume targets and conversion ratios.

The successful individual will possess:

• Proven success in sales based role within the intermediary mortgage market.
• Previous experience managing mortgage intermediary relationships.
• Full UK driving licence and access to your own vehicle.
• Must be based in one of the postcodes mentioned.  
• A CeMap qualification is highly desirable.

In return you will be rewarded with a competitive salary and bonus scheme, car allowance and mileage reimbursement. The role offers the flexibility of remote working and autonomy over your territory. The opportunity to shape and grow a key region in a forward-thinking organisation in a supportive and collaborative team environment with regular training and development.

Ready to take the next step in your career?
Apply now and be part of a business that values strong relationships, integrity, and performance.

Location: Alton

Hours: 22.5 hours a week, Monday- Friday 10.30am – 3pm plus alternate Saturday’s 8.45am-12.15pm

Salary: £15.452.16

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.

Do you enjoy variety and as well as working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Here’s what you will be doing:

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Why work for us?

We want to help you develop –You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Essential skills and experience          

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Desirable skills and experience

• Microsoft Office - Word, Excel, Outlook and Office365

Interviews

Competency based 90-minute interview held in Alton branch location.

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.

Location: Abingdon (requirement also to cover Didcot branch as required)

Hours: 37.5 hours a week, Monday- Friday 8.45am-17.15pm, plus alternate Saturday’s 8.45am-12.15pm

Salary: £25,753.59

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.

Do you enjoy variety and as well as working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Then this could be the role for you.

Here’s what you will be doing:

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Why work for us?

We want to help you develop –You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Essential skills and experience          

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Desirable skills and experience

• Microsoft Office - Word, Excel, Outlook and Office365

Interviews

Competency based 90-minute interview held in our Abingdon Branch location.

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.

Lancashire

Up to £85k plus benefits

We are delighted to be partnering with the Chorley Building Society, a trusted, member focussed mutual, dedicated to providing an individual service to all their customers, attributing their success to delivering simple and flexible products to the market.

The Director of Operations will join their senior leadership team and be accountable for ensuring the society can safely, efficiently and sustainably scale in line with their growth strategy.  The role owns day-to-day operations, capacity, and cost efficiency, ensuring that growth ambitions are deliverable without compromising member outcomes, regulatory expectations, or control standards. The operational delivery is across servicing, lending, savings and the branch network.

Responsibilities will include:

• Own end-to-end operational delivery across member servicing, lending operations, savings operations, and branches.
• Ensure operational capacity and capability scale in line with growth forecasts.
• Own the cost base across operations.
• Drive productivity, automation, and simplification to flatten the cost curve as volumes increase.
• Ensure operational readiness for new products, propositions, and changes.
• Act as the primary operational counterpart to technology and change initiatives.
• Accountable for operational supplier performance.
• Ensure the operational areas have the right skills, roles, and structures to support growth.
• Champion a culture of accountability, continuous improvement, and member focus.
• Ensure operational risks are identified, managed, and escalated appropriately.

The successful candidate will possess:

• Senior operational leadership experience within a regulated financial services environment.
• Proven track record of scaling operations during growth.
• Strong understanding of operational resilience and regulatory expectations.
• Commercially minded, with the ability to balance service, cost, and control.
• Collaborative leader, comfortable operating across growth, risk, and technology agendas.

This is an excellent opportunity for an individual who can drive change, improve efficiencies and thrive on delivering outstanding customer outcomes.

Due to the nature of the role, the Chorley would like this role holder to be based predominately on site, especially during the first 12 months of employment. Along with a competitive salary, they offer a great benefit package including 27 days holiday, pensions scheme, private health care and more.

If this sounds like your next role, please do apply/get in touch.  

East Riding, Yorkshire

Up to £36K per annum plus benefits

Are you a customer centric, experienced leader seeking a new challenge?

Our client is a well-established, mortgages and savings provider, really putting their members first and continuing to improve their market offerings and customer experience. They have an exciting opportunity for a Branch Manager, where you will be leading the Savings Operations function, working with the Head of Product and Customer Outcomes to deliver an efficient, compliant and member focused savings service.

The Branch Manager will shape and deliver the savings strategy, identifying opportunities to improve operational, products, processes, customer journeys, communications and technology.

Duties will include:

• Building a strong performance culture through clear objectives, regular coaching, effective one-to-ones, training plans and taking accountability for service, quality, productivity and member outcomes.
• Using MI to monitor service levels, work volumes, errors, complaints, retention, digital adoption and customer feedback, using insight to improve performance, capacity planning, and customer outcomes.
• Building and delivering digital growth by encouraging appropriate customer use of online savings services, identifying barriers to adoption, and working with colleagues to improve guidance, processes and customer confidence.
• Working with Compliance and Marketing to ensure customer-facing documents, website content and operational communications are accurate, clear, fair, not misleading and aligned to approved processes.

The successful individual will possess:

• Previous experience within retail financial services – within a branch manager or assistant branch manager role.
• Previous leadership experience

Due to the nature of the role, the Branch Manager will be on-site 4 days per week, with 1 day working remotely.

Along with a competitive salary, you would also be entitled to 25 days holiday, pension contribution and more! If this sounds like your next role, please apply today! 

Location Newbury / Head Office

Hours: Wednesday – Friday 9.00 am - 5.00pm (21 hours)

Salary: £15,000 (£25k full time equivalent)

Introduction    

We have an exciting opportunity for a Facilities Administrator to join our Facilities Team.

In this role, you will provide essential administrative support to help ensure the safe, compliant and efficient delivery of facilities services across the Society. You will work closely with colleagues, suppliers and contractors, delivering excellent customer service while supporting the day-to-day operation of our facilities function.

This position would suit someone who is highly organised, enjoys working collaboratively and takes pride in delivering a professional service.

Key Responsibilities

You will:

• Support the Facilities Team in responding to requests received through the Facilities Helpdesk system (CAFM).
• Administer the CAFM system, including raising and closing work requests, maintaining documentation, raising purchase orders and updating asset records.
• Manage the Facilities Team mailbox, ensuring queries are addressed promptly and escalated where necessary.
• Complete a range of administrative activities, including invoice reconciliation and access control administration.
• Coordinate stationery orders for branch distribution.
• Liaise with suppliers and contractors to support the delivery of facilities services.
• Help ensure the Society continues to provide a safe and compliant working environment.

What We're Looking For

We are looking for someone who can demonstrate:

• Strong organisational and planning skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent attention to detail and the ability to maintain accurate records.
• A customer-focused approach with experience of delivering high-quality service to internal and/or external customers.
• Strong communication skills, both written and verbal.
• Confidence using Microsoft Office applications, including Word, Excel, Outlook and Microsoft 365.
• A collaborative approach and willingness to support colleagues across the business.

If you are looking for a role where no two days are the same and where your organisational skills can make a real difference, we would love to hear from you.

Why work for us?

We want to help you develop –You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Essential skills and experience 

• Ability to demonstrate strong organisational skills to effectively meet deadlines and adapt to change  
• Experience of working with internal and/or external, customers to ensure the highest quality service experience.
• Strong attention to detail and ability to maintain accurate records and documentation
• Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365.

Desirable skills and experience

• Driving licence.
• Experience in an administrative or coordination role.

Interviews / process

• 90-minute competency-based interview held in Newbury Head Office.
• We aim to interview successful applicants within 1 week.
• Feedback provided regardless of outcome.
• We reserve the right to close this vacancy at any point.

The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.