Customer Service Adviser (Maternity Cover) 12 month FTC
Location: Thatcham Branch
Hours: 37.5 Hours Monday to Friday 08:45am -5:15pm and alternate Saturdays as OT, 08:45am -12.15pm
Starting salary: £ 25,753
Target Salary: £ 27,109.05
Introduction
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.
Do you enjoy variety and as well as working with a wide range of customers and colleagues?
Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
We want to look after and reward you. You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
We want to help others. As well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience
- Some experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills
Desirable skills and experience
- Microsoft Office - Word, Excel, Outlook and Office365
Interviews
Competency based 90-minute interview held in our Thatcham Branch location. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.