Mortgage Collections Manager
Suffolk (office based initially then hybrid)
Salary dependent on experience + bonus and benefits
Introduction:
We are delighted to be partnering with our client - a medium sized business in the financial services sector based in Suffolk. They are recruiting for a Mortgage Collections Manager to manage a small team of 3.
The main purpose of this Mortgage Collections Manager role is to provide strong leadership to the Mortgage Collections Team, driving a first-class, efficient, and fully compliant service that consistently meets Consumer Duty rules and delivers positive customer outcomes
Key responsibilities include:
- Lead and develop the Collections Team to deliver a fair, efficient, and fully compliant service aligned with Consumer Duty and FCA requirements.
- Manage team performance through 1:1s, QA, feedback, and targeted training, including vulnerability identification and forbearance.
- Oversee arrears, interest-only term ends, deceased and forbearance cases, ensuring timely resolution within risk appetite.
- Prioritise and escalate high-risk cases, providing clear recommendations to senior leadership and Executives.
- Drive continuous improvement through enhanced policies, processes, technology, and third-party management.
- Produce accurate MI, regulatory returns, and provisioning updates to support credit risk management and fair customer outcomes.
Key Skills & Qualifications:
- Strong leadership, motivation, and coaching capability
- Previous experience in a mortgage arrears / collections environment
- Team development and performance management
In return, you will receive a competitive salary and package which includes hybrid working arrangements after 6 months (50% office based over a 2-week period – lots of flexibility is available and can include being office based half of the day or working 1 week in the office 1 week at home if preferred), pension up to 8.5%, private medical and family friendly benefits.
If this role appeals to you and you have previous experience in a team leadership role within financial services collections, then please do apply today and we will get back to you promptly.