Role: Mortgage Underwriting Administrator
Location: Newbury (hybrid working available after probation period)
Hours: 35 Hours per week: Monday – Friday, 9am – 5pm
Starting Salary: £24,128
Do you have great organisational skills, enjoy working within a supportive team and get satisfaction from working together to provide excellent customer service?
Newbury Building Society are looking for an Administrator to join their busy team, to help support their Mortgage Underwriters.
What will you be doing?
Our main focus is to support the mortgage application process from submission to completion. This includes tasks such as:
- Setting up received applications ready for underwriter assessment.
- Providing support to underwriters during and after their assessment.
- Handling queries about applications from brokers, solicitors or customers via telephone, email or secure message.
- Producing and sending out mortgage offers for customers.
- Processing returned signed mortgage offers.
- Processing solicitor panel applications.
You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.
Why work for Newbury Building Society?
- We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.
- We want to help you develop – No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
- We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
Essential criteria:
- Experience of working with internal and/or external customers to ensure the highest quality service experience
- Evidence of excellent written and verbal communication skills
- Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365
Desirable criteria:
- Experience of working within a Financial Services environment
Interviews:
90-minute competency-based interview held in our Newbury head office.
We aim to interview successful applicants within 10 working days.
Feedback provided regardless of outcome.
We reserve the right to close this vacancy at any point.