Branch Manager

Branch Manager


Ref: 2035Tuesday 16 April 2024

Up to £28k

Our client a customer focussed and well-respected mortgage lender are recruiting for a Branch Manager to join their sales team. The main purpose of the Branch Manager is to be responsible for the overall running of the Branches acting as the main contact point for all queries. Motivating colleagues daily to achieve goals and demonstrate the company values.

This is a fantastic opportunity to bring your skills, knowledge, and experience to support their sales team on their exciting growth journey.


Key Responsibilities of Branch Manager:

  • Act as a point of contact and guidance on the day-to-day business operations, customer enquiries, complaints, and general customer interactions.
  • Ensure the safeguarding of their vulnerable customers by making sure that vulnerability and care needs are proactively identified, recorded and our service is tailored appropriately to support our customer’s needs.
  • Complete regular monitoring activity to ensure and evidence compliance with all regulatory and health and safety obligations. 
  • Build enduring relationships and work collaboratively with the wider savings teams, branches, and other departmental functions. Supporting other team leaders within the branch network, acting as a strong united team.
  • Lead by example including the opening of new accounts, answering telephone calls, and achieving sales objectives.
  • Proactively keep on top of business information providing teams with timely updates on changes and information important to their role, such as controls, process, policy, product, and regulation. 
  • Encourage, facilitate, and support community engagement activity in the local area. Representing the society at local events and business meetings as required.
  • Demonstrate a good knowledge of the products and services provided by the business.
  • To ensure that all branch promotions meet the business requirements in relation to standards of presentation and the achievement of targets.
  • Flexibility to work across multiple branches and/or relocation of main duties to another site if required.
  • Support personal development of colleagues, identifying training and development needs and providing regular coaching.
  • To carry out branch colleague appraisals in accordance with the colleague handbook and HR guidance (including monthly 121’s and end of year PDRs).


Skills & Experiences Required for Branch Manager

  • Experience of a supervisor or team leader position
  • Ability to lead and motivate a team of people.
  • Full Clean Driving License and own vehicle.
  • Flexibility to work across several locations and Saturday working.