Customer Service Adviser - Thatcham FTC

Customer Advisor

Ref: 1649Wednesday 10 August 2022

£20041 (pro rata)

Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job.

At Newbury Building Society, they really do believe that they are different, and we would like to tell you why before we tell you about the job.

  • They are mutual - owned by the everyday people, who save and borrow with them
  • They are committed to providing a consistently excellent customer experience
  • They support employees with personal development and encourage their progression within the business
  • They work closely with local communities supporting local charity and community projects
  • In 2021 they won "Best Building Society" and "Best Specialist Mortgage Provider" awards

Role: Customer Service Adviser – 10 month Fixed Term Contract

Location: Thatcham

Hours: 35 hours per week Monday - Friday 9am-5pm, Plus 2 in 4 Sat’s 9am-12pm (Paid as overtime)

Start Salary:  £20,041k (pro rata)

If you are keen to learn and enjoy meeting people, you could be ready to take on this busy and exciting fixed term opportunity to join the team at THATCHAM.      

The role is varied, with the customer always the first concern, so you will learn how to plan, prioritise and organise your working day, using technology and online tools. 

As you will be dealing with customer finances, accuracy and a logical approach to minimise errors is key.  A flexible approach and the ability to remain calm when plans change is important too.  

In return, you will get all the support and recognition you deserve.

You will take part in a comprehensive training programme, enabling you to fully understand the business, values and how Newbury Building Society stands out from the crowd.

Essential criteria:

  • Some experience of working with internal and/or external, customers to ensure the highest quality service experience
  • Evidence of excellent written and verbal communication skills

Desirable criteria:

  • Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365