Customer Support Assistant (Mortgages)

Specialist Admin


Ref: 2032Friday 22 March 2024

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Role: Customer Support Assistant - Mortgages

Location: Newbury

Hours: 35 hrs a week, Monday - Friday 9am -5pm 

Salary: £21,869k


At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.


What will you be doing?

The main focus of the department is to support customers with mortgage accounts from their account opening to their account closure. This includes tasks such as:

  • Handling customer queries about their account, both by email and over the telephone
  • Checking mortgages are ready to complete and sending out funds to solicitors for purchases and re-mortgages
  • Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors
  • Ensuring accounts are redeemed in full and administrating the mortgage account closure process
  • Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions


Why work for us?

  • We care about our communities – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
  • We want to help you develop – We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.


Essential Criteria:

  • Experience of working with internal and/or external customers to ensure the highest quality service experience.
  • Evidence of excellent written and verbal communication skills


Desirable Criteria:

  • Microsoft Office - Word, Excel, Outlook and Office365
  • Experience in financial service administration