Customer Support Assistant


Ref: 1369Wednesday 15 September 2021

Role: Customer Support Assistant - Savings

Location: Newbury

Hours: Monday – Friday  9am - 5pm (35 hours per week), Plus 1 in 4 Sat’s paid as overtime.

Salary Range: £18,858 to £19,850


Every employer is not the same and WHO you work for and what that environment looks like is the difference between ANY job and a GREAT job.

As a mutual society, we are owned by, and run for the benefit of our members. We have been awarded Best Building Society 2021 and have just moved into a stunning new office. We are proud of our people, and our people are proud to work for an organisation where every job role places our members at the heart of what we do.

Do you have a great telephone manner and enjoy working within a supportive team, working together to provide high quality customer service? Then this could be your ideal opportunity.

We are looking for an attentive and patient person who can explain savings information clearly and take ownership of queries, achieving excellent customer outcomes.

We will provide you with comprehensive training and support to ensure you have the knowledge you need about our savings products and processes to support our Savings customers with queries and requests.

Within this Head-Office based role will work closely with your branch-based customer-facing colleagues to help with queries whilst focusing on internal and external customer service.

You will support our online customers with their enquiries and requests that arise from using our online service. You will also speak to customers by phone and provide excellent customer service including the day-to-day servicing of their savings account.


Essential criteria:

  • Experience of providing excellent customer outcomes, ensuring the highest quality of service
  • Excellent verbal and written communication skills
  • Able to explain information clearly and effectively
  • Organised, able to prioritise to meet deadlines
  • Confident, positive and cheerful attitude along with patience and attentiveness, leading to excellent customer outcomes.
  • Microsoft Office - Word, Excel, Outlook and Office 365


Desirable criteria:           

  • Experience of working within a regulated Financial Services environment


Close date for receipt of applications (by 5pm) on 1st October 2021