Head of Mortgages

Operations Manager


Ref: 2083Tuesday 25 June 2024

up to £65k

Head of Mortgages

North West

Up to £65k + benefits

Introduction to the role:

Our client is the Penrith Building Society, a highly customer focussed, specialist financial services provider who are recruiting for a new position to lead their mortgage teams.  This is a great opportunity for an experienced leader with an entrepreneurial spirit and strong mortgage background.

The focus of the role is to lead the Mortgage Proposition, Business Development and Mortgage Processing / Lending teams, ensuring they are all working in symbiosis and with a particular focus on providing an exceptional broker journey. 

The successful candidate will be able to balance the demands of achieving their target commercial outcomes whilst delivering great outcomes for their brokers and borrowers in the areas under their control.  The position offers long-term career development, with the potential for the right candidate to progress towards becoming a member of the Executive Team on a three-year horizon, subject to demonstrating the required skills and capabilities in the role.

Core Responsibilities of the Head of Mortgages:


        • Mortgage Proposition: Whilst managing the Product Manager, lead on proposition and product offering, contributing towards the development of the overarching business strategy through the development and articulation of a compelling mortgage strategy that will achieve the target commercial outcomes
        • Business Development: Lead the development of the mortgage distribution strategy and ensure key broker relationships are nurtured and developed, with line management responsibility for the Mortgage Development Manager and the Business Development Officer.
        • Mortgage Processing: Leading the team with responsibility for defining and delivering the service standards and experience to brokers and borrowers.  You will have ownership of the mortgage application journey, processes and controls, and be a lending mandate holder.

This is a hybrid working role, with the role holder expected to be based in the Penrith Head Office three days a week, so you must live within a commutable distance.


Experience & skills required for the Head of Mortgages:

  • Proven Leadership experience gained within a mortgage lending environment
  • Strong knowledge of Residential and B2L Mortgages Products / Propositions
  • A passion for delivering an excellent customer journey to members, colleagues and brokers alike
  • An eye for detail with experience in building processes / systems which facilitate a seamless and timely customer journey

This is a fantastic opportunity for someone with a background in mortgages who wants to step up to a senior role where they have a real impact and influence on Board level decisions.  You will be someone who drives and embraces positive change and always ask “how can we do this better”?