Mobile Customer Service Adviser (12 Month FTC) - Newbury

Customer Advisor

Ref: 1618Wednesday 22 June 2022

Role: Mobile Customer Service Adviser – 12 Month FTC

Location: Newbury

Hours: 35 hours per week Monday - Friday 9am-5pm, Plus 2 in 4 Sat’s 9am-12pm (Paid as overtime)

Start Salary:  £20,041k

 

 Are you looking for a career change?

 

Are you keen to learn?

 

Do you enjoy working with people?

 

 

Here is what Courtney, who has recently joined the business as Customer Service Adviser has to say.

 

“Having worked within the hairdressing industry for a number of years, I was ready for a new challenge.  I was made to feel welcome from Day 1 and the brilliant training and team support has ensured that my confidence is growing, and no day is every quite the same!”

 

 What is involved?  Based in Newbury town centre, working face to face with customers, you will also travel to work with colleagues in our branches at Thatcham, Hungerford, Didcot and Abingdon.      

Newbury Building Society will pay your mileage and parking costs for this travel.

 

If you are a confident communicator with a passion for customers, you could be ready to take on this busy and exciting opportunity to join the team at Newbury.

 

The role is varied, with the customer always the first concern, so you will learn how to plan, prioritise and organise your working day, using technology and online tools.

 

As you will be dealing with customer finances, accuracy and a logical approach to minimise errors is key. A flexible approach and the ability to remain calm when plans change is important too.

 

In return, you will get all the support and recognition you deserve.

 

You will take part in a comprehensive training programme, enabling you to fully understand the business, values and how Newbury Building Society stands out from the crowd.

 

Essential criteria:

 

  • The ability to travel and work between different branches: Valid UK Driving License/access to a vehicle.
  • Experience of working with internal and/or external, customers to ensure the highest quality service experience
  • Evidence of excellent written and verbal communication skills

 

Desirable criteria:

 

  • Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365