Mobile Customer Service Adviser

Customer Advisor


Ref: 1984Tuesday 9 April 2024


Role: Mobile Customer Service Adviser

Location: Basingstoke

Hours: 35 hours a week, Monday – Friday 9am – 5pm, plus 2 in 4 Saturdays

Salary: £21,945 (the ‘Mobile’ aspect of the role also includes a non-contractual allowance of £750 per annum).


At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.


What will you be doing?

As a Mobile Customer Service Adviser, you will be based out of our Basingstoke branch and traveling to assist colleagues in the operating area, primarily this will be in Wokingham or Alton.

Our customers really appreciate being able to talk to a human being about their savings accounts, and that’s where you come in! As the friendly face of the Society, you’ll be helping them to find the answer to their questions whether that’s face-to-face, over the phone, or in writing.


Why work for us?

  • We care about our communities – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.


  • We want to help you develop – We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.


You will also receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off!

Here's what one of our mobile’s had to say had to say:

“I really enjoy the variety of being a mobile far more than I ever expected. You dip in and out of so many different teams and get to know far more individuals. I like the diversity of the different branches and how the days differ – no 1 day is the same.”


Essential criteria:            

  • Experience of working with internal and/or external customers to ensure the highest quality service experience
  • Evidence of excellent written and verbal communication skills
  • Driving License


Desirable criteria:           

  • Microsoft Office - Word, Excel, Outlook and Office365