Our client is a specialist intermediary mortgage lender, challenging traditional ways of thinking within the mortgage industry. They are seeking a Mortgage Administrator to join their team, ensuring departmental targets are met, along with maintaining high standards to all stakeholders including intermediaries.
Duties of the Mortgage Administrator will include: -
- Receive inbound calls from intermediaries and action as appropriate in a timely manner to increase efficiency.
- Action and effectively maintain a pipeline of administrative tasks, ensuring workload is actioned within set SLA.
- Ensure a high level of customer service is maintained on a daily basis.
- Great problem solver and able to remain calm under pressure.
- Genuine passion for speaking to customers, answering queries and a clear communicator.
- Listening and being able to build relationships at point of contact.
- Respond to customer, intermediary or solicitor enquiries.
- Build successful working relationships with external contacts such as brokers, customers, surveyors and solicitors as well as internal teams such as Sales & Marketing, Risk, Compliance etc to help to ensure all lending requirements are satisfied prior to release of funds.
- Interact with intermediaries and customers to ensure expectations are being met at all times
- Deliver on promises made.
The successful candidate for the Mortgage Administrator will possess:
- Prior experience within an administrative/customer service environment.
- Experience ideally within mortgages.
Our clients head office is based in Surrey, and they are open to this role being of hybrid nature i.e. 3 days in the office and the rest working remotely.