Savings & Customer Contact team Leader

Customer Services

Ref: 1184Wednesday 18 November 2020

Circa £26k

Our client is a well-respected financial services provider who hold their customer at the heart of everything they do. They are looking to strengthen their customer services team by recruiting a Team Leader with values that match their own.

The primary purpose of the role will be to:

  • Work collaboratively with internal and external partners to assist in administering the £1bn book of Savings business
  • Be aware of regulatory guidelines and any internal or external risks that may impact the Savings team
  • Organise Team members to ensure that Customer administration and telephone queries are actioned and prioritised in accordance with agreed timescales and to a great quality level
  • Help the department to develop by taking an active role in developing and changing processes to improve the customer and colleague experience
  • Assist the team with referrals on complex cases and complaints
  • Create a positive working environment and culture and effectively communicate with direct reports by carrying out team meetings, one to one meetings, mid-year and annual reviews
  • Develop your team by providing feedback, training and coaching focussing on areas identified as part of the monthly quality checking and monitoring process

Skills & Experience

  • The ideal candidate will have experience working within a similar role, within a busy office or Banking / Building Society branch.
  • Knowledge of the Savings market and products would be preferred, although full training would be provided to the successful candidate.
  • Knowledge and experience of Corporate banking would be advantageous.
  • The successful candidate would also require a relevant Higher Education qualification (A Levels, ILM etc) and be proficient in the use of MS Word / Excel / Outlook.

In return our client offers a comprehensive reward package to include an excellent holiday allowance and highly competitive pension