Senior Collections Consultant



Ref: 2054Tuesday 28 May 2024

Dependent on experience

We are delighted to offer a unique and exciting opportunity to join a dynamic, innovative and fast-growing established fintech lender.  If you are truly customer-focussed and want something different to the stuffy, corporate environment of the bigger corporates, then this role is an exciting opportunity for you.  


They are setting up a new Operations office in Milton Keynes, their Head Office being in London.  So you would initially be working from home but once the office is opened you would be required to travel to their office in Milton Keynes up to 4 days a week.  The team currently work Mon-Fri on a shift pattern between 8 – 6pm. 


As a senior in the team and leading by example, you will help set up the new office and team, they've created an environment that facilitates drive and ambition whilst being friendly to all styles of working. They champion experimentation, even if it sometimes means failing, in the pursuit of innovation. It's important that their goal to drive positive change starts at home in the office, and never want to stop seeking opportunities for improvement.


This is an excellent opportunity for an experienced collections specialist within consumer credit, looking to join an organisation that can allow them to develop their career professionally, whilst strategically assisting the organisation to shape their collection processes and procedures.


This is a very hands on role for someone to champion a focus on collection customer outcomes.  Duties will include:


  • Contribute to the effectiveness of existing collections strategies and provide feedback on how they can be optimised
  • Subject matter expert for inbound debt management, IVA and bankruptcy notice and scaling the associated processes
  • Provide advice to colleagues on customers in difficult circumstances on the payment options for debt recovery and deal with call escalations.
  • Take ownership of a portfolio of customers in early-stage arrears and short- and long-term arrangements


The successful individual will possess:

  • Experience in collections from early arrears to recoveries
  • Experience with IVA’s/Debt Management administration
  • Experience in Consumer Credit


This is a great opportunity for an experienced Collections consultant to help an innovative, established fintech launch a new operations office, being part of that team from day 1.