Telephone Account Manager
Fully remote
Salary £25K per annum plus excellent benefits
Our client, a specialist mortgage lender, is seeking a Telephone Account Manager. This is a customer-centric, sales-orientated role and you will need to be well organised and have excellent attention to detail. Being the first point of contact for broker customers, you will deliver exceptional customer service in a timely manner. To be successful, you will be a persuasive communicator with a strong commercial mindset.
Duties of the Telephone Account Manager will include:
- Client Management: Build lasting client relationships and deliver tailored mortgage solutions.
- Lead Generation: Qualify and convert inbound leads into sales opportunities.
- Customer Engagement: Manage queries via calls and digital channels, resolving issues and providing product guidance.
- CRM Management: Maintain accurate records of interactions and opportunities.
- Collaboration: Partner with KAMs, underwriting, and processing teams to ensure smooth applications and excellent service.
The successful candidate will possess:
- Mortgage industry background is essential (from a telephone sales, account management, or customer service position).
- Strong communication skills with proven ability to build lasting client relationships.
- A target-driven, self-motivated attitude with negotiation and objection handling skills.
- High emotional intelligence and self-awareness.
You will work in a supportive and collaborative environment with a Wellbeing Calendar focused on supporting mental, physical and financial wellbeing.
You will be offered a competitive salary and a wealth of benefits including 30 days holiday plus bank holidays, Health cash plan, Growth Shares, Salary Sacrifice pension scheme & Employee assistance programme.
If this role aligns with your experience and appeals to you, please do apply today and we will respond promptly.